EmergePros

Compensation

Full Description

We are partnered with a South-Florida credit union that is a leader in the industry. With nearly a billion in assets and 60,000 members, they are the fastest-growing credit union in the area. They believe strongly in positively impacting their members’ financial well-being through service. As the team continues to grow, they are looking to bring on a Service Agent to maintain the member experience. You will support members through phone and chat for all banking-related duties. This role is perfect for someone who enjoys creating WOW moments and is comfortable in a call center environment. REWARDS • $19-24/hour • Medical, Dental, and Vision coverage and HSA • 401(k) with matching • Wellness Studio and Gym at the headquarters REQUIREMENTS • High school diploma (or equivalent) required. • Customer service experience required; experience in a credit union or financial institution preferred. • Past phone experience in either customer service or a call center is preferred. RESPONSIBILITIES • Provide excellent service to members every time, live our service promises, "WOW" members with exceptional service, and achieve service goals as measured by quality loop surveys, member shopper surveys, call monitoring, the internal service survey, and other measurement tools. • Achieve sales and referral goals measured by Connections and other tracking tools. • Achieve productivity goals and call center metrics measured by reports and other tools. Perform duties accurately and promptly. • Resolve member problems and disputes; make decisions in the best interest of members and the Credit Union; act as a liaison between CU support areas and members for research, card ordering, Online BillPay transactions, and other issues. • Be an expert on the Credit Union's products and services and be able to explain them well to members. #INDC3 Job Type: Full-time Pay: $19.00 - $24.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person