ELM Management Services, LLC

Compensation

Full Description

New Patient Intake Coordinator Reports To: Executive Director of Operations Job Overview: The New Patient Intake Coordinator is responsible for providing exceptional clinical and administrative support to ensure efficient patient flow and a positive experience for both patients and providers. This role serves as a key liaison between referring partners, internal departments, and patients to facilitate timely scheduling and accurate documentation. Responsibilities and Duties • Assist referred clients from healthcare providers, law firms, and funding companies by scheduling appointments through EClinicalWorks (Practice Management System). • Communicate effectively with law offices, the Marketing Director, and other relevant departments to schedule patients with the appropriate physician. • Track and manage incoming requests via phone, email, fax, and Referral MD. • Collect new patient demographics and medical records as needed. • Verify health insurance benefits when required. • Maintain professionalism and a calm demeanor under pressure, especially when scheduling urgent or emergency appointments under time constraints. • Accurately schedule and reschedule patients using correct appointment types. • Document all encounters and communications in patient accounts. • Perform additional duties as assigned, including tasks that arise due to changes in processes or organizational structure. Qualifications • Experience with EMR scheduling—EClinicalWorks preferred • Personal Injury background preferred. • Proficient typing skills (40 wpm minimum). • Strong customer service skills with a patient-centered approach. • Bilingual in Spanish preferred, but not required. • Excellent verbal and written communication skills. • Ability to work efficiently in a fast-paced, high-volume practice. • Strong multitasking abilities and attention to detail. • Working knowledge of computers, fax machines, and other office technology. Physical Requirements & Working Conditions: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by-case basis. While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision. Limitations and Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Other duties may be assigned from time to time. Equal Employment Opportunity Statement: ELM is an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military, and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision.