Elite Connector

Compensation

Full Description

Customer Account Manager About the Opportunity An established manufacturing organization is seeking a Customer Account Manager to serve as the primary liaison between customers and internal teams. This position plays a critical role in managing customer relationships, supporting business growth, coordinating program execution, and ensuring customer expectations are met throughout the product lifecycle. The ideal candidate will thrive in a fast-paced manufacturing environment, possess strong commercial acumen, and enjoy collaborating with cross-functional teams to deliver exceptional customer service. Key Responsibilities Customer Relationship Management • Serve as the primary contact for assigned customer accounts. • Develop and maintain strong customer partnerships while ensuring a high level of customer satisfaction. • Coordinate regular customer communications, business reviews, and program status updates. • Act as an internal advocate for customer needs and expectations. Commercial & Contract Management • Prepare quotations, pricing analyses, and customer proposals. • Support contract negotiations, including long-term supply agreements and service contracts. • Assist in pricing strategy development and margin analysis. • Monitor commercial performance and identify opportunities for account growth. Forecasting & Business Planning • Gather and analyze customer demand forecasts to support production planning activities. • Identify potential risks, schedule changes, and fluctuations in customer demand. • Contribute to revenue forecasting, budgeting activities, and sales planning initiatives. Program Coordination • Partner with engineering, operations, supply chain, quality, finance, and program teams to ensure customer commitments are fulfilled. • Facilitate issue resolution and coordinate corrective actions when challenges arise. • Monitor program performance and communicate progress to both customers and internal stakeholders. Reporting & Systems Management • Maintain accurate account, order, and forecast information within ERP and CRM systems. • Track and report key performance indicators, including delivery performance, revenue metrics, and customer scorecards. • Prepare summaries and presentations for leadership review. • Develop and maintain communication plans to ensure alignment across departments. Customer Issue Resolution • Manage customer concerns related to quality, warranty claims, delivery performance, and product nonconformances. • Coordinate investigations and corrective actions with internal teams. • Ensure timely communication and closure of customer requests and issues. Qualifications Required • Bachelor's degree in Business, Engineering, Supply Chain, or a related field. • Minimum of 5 years of experience in program management, account management, or customer-facing roles within a manufacturing environment. • Experience working with ERP/MRP systems and transactional business processes. • Strong experience developing customer proposals, quotations, and pricing packages. • Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint. • Excellent communication, negotiation, and relationship-building skills. Preferred • Experience supporting aerospace or defense manufacturing programs. • Knowledge of estimating, costing methodologies, and profit margin analysis. • Familiarity with production planning and supply chain operations. Physical Requirements • Ability to work at a computer workstation for extended periods. • Manual dexterity required to operate standard office equipment. • Ability to review electronic and printed documentation for prolonged periods.