Element Fleet Management

Compensation

Full Description

Get started on an exciting career at Element! Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. About the Role We're looking for a customer service minded individual with car and light duty technical expertise to join our team as an Associate, Maintenance - Cars & Light (US Remote). In this role, you will provide support to our client's drivers and frontline agents with the authorization of repairs, the processing of pre-approved invoices, supplier email verifications, and by responding to the supplier, client and driver electronic communications. You will work closely with case managers, supervisors, managers, and frontline agents to respond to client and driver requests. What You'll Do Make outbound calls to suppliers to provide processing and payment instructions as well as to help initiate service and service follow up Process incorrect email returns from suppliers Process supplier and client pre-approved invoices for payment Provide service assistance on the electronic requests received from drivers, clients, and suppliers Use technical knowledge to negotiate repair prices and review requests for compliance according to client policy and Element's standard operating procedures Issue authorizations for valid repairs to manage the client's vehicle maintenance repair costs and ensure vehicle downtime is kept to a minimum Apply your car and light duty technical expertise (e.g. repairs, preventative maintenance, labor & parts costs), while providing a superior customer experience: responding to incoming calls from drivers and suppliers and resolving inquiries involving repairs and roadside events Triage and respond to inquiries coming from our supplier interactive portal, email, or other internal tools Assist drivers in locating appropriate repair facilities Basic Qualifications High School diploma (or equivalent) required Minimum 3 years of general automotive knowledge, preferably mechanic experience Active ASE Certification preferred. In lieu of ASE Certification, Element will consider candidates who, as a condition of employment, agree to obtain an ASE Certification within 12 months of employment Comfortable working from home in an inbound call center environment, may require on-site training/meetings occasionally at a major office location Professional computer skills & experience - data entry and Microsoft Office suite preferred Organizational skills with the ability to prioritize and respond with a sense of urgency Able to work evenings, weekends, and holidays as the schedule may require Must be able to provide own access to high-speed internet connection and a quiet/confidential working area Preferred Qualifications: College/University degree preferred Location: US Remote The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. What's in it for You A culture of innovation, empowerment, decision-making, and accountability Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended. Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Know Your Rights: Workplace discrimination is illegal