Electude

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Electude has revolutionized the automotive education industry with 35 years of research and expertise, leveraging hands-on gaming technologies for effective learning. They are seeking a Western Region Customer Success Manager who will manage customer relationships, ensuring satisfaction and retention while analyzing feedback and collaborating with teams to enhance the customer experience. Responsibilities • Manage customer relationships, ensuring customer satisfaction, retention, and success. • Interact daily with customers to address their needs, providing prompt and effective solutions. • Analyze customer feedback and data, working collaboratively with various teams to improve the overall customer experience. Skills • Customer Satisfaction, Customer Retention, and Customer Service skills • Analytical Skills for interpreting customer feedback and data • Experience in Relationship Building and maintaining long-term customer relationships • Excellent written and verbal communication skills • Ability to work independently and collaboratively within a team • Experience in the automotive or education industry is a plus Education Requirements • Bachelor's degree in Business, Communications, or related field Company Overview • Electude is an automotive e-learning platform that offers various programs in light vehicles, heavy vehicles and systems technologies. It was founded in 1991, and is headquartered in Nuenen, Noord-Brabant, NLD, with a workforce of 51-200 employees. Its website is https://www.electude.com/.