via Glassdoor
$Not specified
Provide technical support and troubleshoot Mac and Windows devices in a government environment.
Requires 10+ years experience in information systems and technical support roles with knowledge of Windows and Mac environments, networking, and helpdesk systems.
For NIH Location in Bethesda & Arlington Published Date: July 07, 2023 Full Time & Contract Positions (Few Positions can be Remote) Job Code SE. Systems Engineer: Bachelors level degree with 10+ years experience with the with information systems. • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role. • Good understanding / Knowledge of computer systems and network (firewall and switches), Hands-on experience with Windows OS environments • Ability to diagnose and troubleshoot basic technical issues • Knowledge of printer troubleshooting, DNS, DHCP, VPN, Outlook • Mac and Windows environment experience with ServiceNow as helpdesk ticketing system. MAC iOS and OS engineer. • Troubleshoot MAC and Windows device related issues. • Configure server to image MAC and windows devices. • Image and Profile MAC and windows devices. • Email and Calendar Support, O365/OneDrive, RSA Token, PIV Card/Identity Access Management, Password Support, VPN, Teams/Skype/Jabber Instant Messenger, Slack etc. iphone and Android, SEFT (secure email), Network Connectivity Issues, LISTSERV, Active Directory (AD) / Exchange, Account Creation and Administration. • US Citizen or Permanent Resident. Public Trust clearance will be enabled. Please email us your resume along with the Job code to: career@ekuber.com
This job posting was last updated on 3/4/2026