$74K - 102K a year
Provide technical support and training for Skyward and Qmlativ HR software to school districts, troubleshoot software issues, develop training materials, and coordinate with support teams.
Requires experience in group presentations, accounting or data management education, PC proficiency, customer service experience, flexibility, valid driver's license, and willingness to travel.
Salary: See Position Description Location : Remote - Washington State Job Type: Full-Time Job Number: 202502760 Department: BUSINESS & FINANCIAL MANAGEMENT Program: ISC Opening Date: 10/07/2025 Closing Date: 10/20/2025 5:00 PM Pacific Thank you for your interest in our employment opportunities. We invite you to apply to be a part of our dynamic team providing quality educational services throughout Southwest Washington, and other areas of the state. For more information review the NEOGOV and General Responsibilities Under the general direction of the Assistant Director of the GCRISC, the Human Resource/Payroll Systems Support Coordinator is responsible for providing software technical support and training to school districts within the Greater Columbia River Information Service Center Cooperative. The Cooperative provides software implementation, training, and support for all aspects of Skyward SMS and Qmlativ Financial Management, Human Resources, and Student applications. This position focuses primarily on Human Resources applications but occasionally lends support to Fiscal and Student applications as well. The role requires a blend of technical proficiency, critical thinking skills, and a commitment to delivering excellent customer service. Salary: There are two levels of compensation associated with this position. Salary placement is dependent on years of applicable experience, education, ability to train advanced materials, and demonstrated performance. • Level 1 annual salary range: $74,343.10 - $86,539.10 • Level 2 annual salary range: $87,427.70 - $101,769.76 Assignment: This position will be full time-year round. The position requires travel to school districts and other education related agencies and has remote work flexibility. This position is employed by ESD 112. The selected candidate may reside in the Yakima (ESD 105), Wenatchee (ESD 171), or Vancouver (ESD 112) regions A complete application will include: • Work history going back 10 years • At least three professional reference's contact information • A Cover Letter expressing interest in the position • A Resume that reflects work experience listed on application Essential Functions/Other Functions Essential Functions: • Maintain an in-depth knowledge of the software within the Skyward and Qmlativ suite of Human Resources applications. • Provide technical assistance to school district personnel regarding implementation of software, processes and procedures for handling data related to the human resources systems application. • Troubleshoot application software problems by evaluating the client's description of the problem, asking pertinent questions, duplicating the situation, testing the application, gathering documentation, and acting as a liaison between the client and WSIPC Product Support and Services teams. • Maintain an in-depth knowledge of all data interfaces between school districts, OSPI, and other state and federal agencies to meet requirements. • Research and implement technological advances for the purpose of streamlining and appropriately transmitting district data to outside agencies, ensuring accuracy of data regarding adherence to policies, procedures, and legal requirements. • Ability to analyze, test and document new software releases. • Develop training materials and conduct training workshops regarding the use of Skyward SMS and Qmlativ Human Resources and Cross Product application in individual, small and large group training formats in person and via Zoom. • Work in coordination with WSIPC staff in support of all Skyward and Qmlativ Software training, meeting, conference, and software development. • Support and cooperate with other analysts to assure consistency in training member district personnel. • Assists computer operations staff with client output and delivery needs when necessary. • Demonstrate an understanding of accounting and the ability to support school business operations. Other Functions: • Other duties as assigned. Minimum/Preferred Qualifications & Skills Minimum Qualifications: • Experience in developing and conducting group presentations to both small and large audiences. • Education and experience with a strong emphasis in Accounting, Data Management, Relational Databases, or a combination thereof. • Extensive PC experience including Microsoft Office Suite Products. • Minimum High School Diploma. • Two years' experience in customer service and building partnerships. • Ability to work flexible days and additional hours to meet deadlines. • Valid driver's license and willingness to travel (required). Preferred Qualifications: • BA/BS degree in Business Administration, Information Systems or related field or applicable certification. • Three (3) years of recent experience in an educational service agency or school district working with financial and or human resources data (preferred Skyward Software). • Demonstrated recent experience in developing procedural documentation. • Proven recent experience assisting school district personnel in a variety of accounting matters. Working Conditions/Employment Requirements Working Conditions: • Travel to districts served by the Cooperative. Some overnight travel may be required. • Extended or flexible hours as necessary. • Sitting for extended periods of time may be required. Lift and carry a maximum of 40 pounds. Adequate manual and finger dexterity, hearing, speech, and vision are necessary to perform the essential functions of this position. • May require prolonged viewing of a computer monitor. Employment Requirements: • Successful completion of a criminal history background check through the Washington State Patrol. Notice of Non-Discrimination ESD 112 does not discriminate in any programs or activities on the basis of race, religion, creed, color, sex, national origin, marital status, sexual orientation, gender expression or identity, age, honorably discharged veteran or military status, the presence of any sensory, mental, or physical disability, or the use of a trained guide dog or service animal by a disabled person. The following individuals have been designated to handle questions and complaints of alleged discrimination: • Civil Rights compliance Officer: Melissa Kreuder, 360-952-3328, • Title IX Compliance Officer: Wendy Niehaus, 360-952-3574, • ADA/504 Compliance Officer: Jeffrey Niess, 360-952-3529, The above information will be provided in the appropriate language for persons with limited English language skills by contacting the ESD at 360-750-7500. We provide a professional yet family-friendly work environment. To that end, our benefits are designed to meet the individual needs of our employees and their families.Full-Time or Part-Time positions working at least 17.5 hours per week are eligible for our standard package of benefits; retirement, medical, dental, and vision insurance offered at affordable premiums, we also offer a 25% discount on child care at ECE Child Care centers, tuition reimbursement, credit union membership, an employee assistance program, and much more! Part-time positions working less than 17.5 hours per week or Temporary positions are not eligible for health benefits or paid leave. Eligibility for retirement is based on length of assignment. For details please visit: for a summary of the Benefits of Employment. 01 Do you have experience in developing and conducting group presentations to both small and large audiences? • Yes • No 02 Do you have education and experience with a strong emphasis in Accounting, Data Management, Relational Databases, or a combination thereof? • Yes • No 03 Do you have extensive PC experience including Microsoft Office Suite Products? • Yes • No 04 Do you have a high school diploma or GED? • Yes • No 05 Do you have two (2) years' experience in customer service and building partnerships? • Yes • No 06 Do you have the ability to work flexible days and additional hours to meet deadlines? • Yes • No 07 Do you have a valid driver's license and willingness to travel? • Yes • No 08 Are you eligible for lawful employment in the U.S.? Proof of citizenship or legal right to work and identity will be required after hire. • Yes • No 09 APPLICANT DECLARATION: Selecting YES authorizes the employer to conduct a background investigation and authorizes the release of information in connection with this application for employment. This investigation may include such information as criminal or civil convictions, driving records, previous employers and educational institutions, electronic/phone personal or professional references, and other appropriate sources. Selecting YES indicates you waive your right of access to such information, and without limitation, hereby release the employer and the reference sources from any liability in connection with its release or use. This release includes the sources cited above and specific examples as follows: The Washington State Patrol (WSP), information from the Federal Bureau of Investigation (FBI) of either data on all criminal convictions or certification that no data on criminal convictions is maintained, information from OSPI, the Washington or other State Departments of Social and Health Services and any locality to which they may refer for release of information pertaining to any findings of child abuse or neglect investigations involving you. Selecting YES certifies under the penalty of perjury under the laws of the State of Washington that you have made true, correct and complete answers and statements on this application in the knowledge that they may be relied upon in considering your application. If the information provided or answer(s) to any questions on the application change prior to your being hired, you understand that you must immediately notify the employer. You understand that any omission, falsely answered statement made by you on this application, or any supplement to it will be sufficient grounds for failure to employ you or for your discharge should you become employed. Selecting YES indicates that you understand that you may be subject to Washington State Patrol (WSP) and FBI fingerprint background checks. • Yes • No Required Question
This job posting was last updated on 10/10/2025