ECS Tech Inc

Compensation

Full Description

ECS is seeking a Senior Data Support Analyst to work remotely.     ECS is seeking a Senior Data Support Analyst to support a growing business intelligence and data analytics team supporting DHS HQ. The Senior Data Support Analyst plays a lead role in enabling and optimizing the use of a data analytics platform. This position is responsible for independently analyzing complex platform inquiries, improving intake/triage workflows, coordinating cross-functional resolution efforts, and identifying systemic issues that impact user experience. This role requires strong analytical judgement, strong communication skills, and the ability to lead operational improvements.      Key responsibilities include:     * Lead the intake and triage of complex analytics platform requests, exercising independent judgement to determine resolution strategies.   * Design and refine request intake workflows and operational processes within ServiceNow.   * Perform analysis of data, platform behavior, and system interactions to diagnose and resolve advanced issues.  * Coordinate cross-functional resolution efforts across data engineering, platform, and infrastructure teams.  * Develop standards, playbooks, and operational guidance for analytics platform support and enablement.  * Mentor junior analysts and provide quality oversight of request analysis and documentation.  * Identify systemic issues impacting user experience and recommend enhancements to platform features, documentation, or governance processes.   * Ability to resolve database-related issues using SQL.    Salary Range: $80,000 - $90,000 General Description of Benefits [https://ecstech.com/careers/benefits] Qualifications * Must be a US Citizen  * Ability to successfully maintain a DHS Entry on Duty (EOD)/Public Trust  * 5+ years of experience working in IT.   * Familiarity with data analytics platforms, reporting tools, or data systems.   * Experience documenting requirements and requests clearly and accurately.  * Strong troubleshooting approach and problem-solving skills.  * Strong written and verbal communication skills, especially in conveying technical information to non-technical users.  * Experience working with service management or intake systems (e.g., ServiceNow).  * Demonstrated ability to prioritize tasks and manage multiple requests simultaneously.  * Experience with relational databases such as PostgreSQL and data querying concepts.  * Knowledge of SQL.   * Experience in Agile environments.