ECS

Compensation

Full Description

ECS is seeking a ServiceNow ITSM (IT Service Management) Specialist to work remotely.    The ideal resource will be responsible for:  * Maintaining the health, performance, and reliability of the ServiceNow platform. * Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements. * Manage user roles, permissions, and access control in alignment with security policies and organizational standards. * Provide technical support and issue resolution, ensuring minimal disruption to IT services. * Monitor system logs and performance, proactively identifying and addressing potential issues. * Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules. * Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing. * Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards. * Offer technical leadership in platform design, integration, and optimization efforts. * Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability. Salary Range: $161,268 - $167,268 General Description of Benefits [https://ecstech.com/careers/benefits] Qualifications * Bachelor’s degree in computer science, information systems, or a related discipline. * At least 5 years of experience in IT support, system administration, or a related technical field. * Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role. * Relevant certifications highly preferred, including: * ServiceNow Certified System Administrator * ServiceNow Certified Application Developer * ITIL Foundation Certification * Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting. * Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow. * Strong knowledge of ITIL frameworks, and ITSM best practices. * Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS. * Ability to implement and maintain automated processes and workflows. * Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel. * Experience providing user training and technical documentation. * Skilled in problem-solving and root cause analysis. * Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context. * Experience working in an Agile environment with tools such as Microsoft Azure DevOps. * Prior experience supporting government agencies or contracts. * Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.