Ecotrak Facility Management Software

Compensation

Full Description

Your Role In Keeping Things Running: As a Client Success Manager, you are the steady guide for clients after go-live—driving advocacy, translating their data into decisions, and keeping accounts healthy so operations run smoothly & operators become advocates. Build long-term relationships with clients, serving as their primary point of contact. What You’ll Get Done: Build A Strong Partnership With Clients Build clear success plans that tie customer goals to Ecotrak capabilities & milestones Host regular check-ins and business reviews with clients – to gain feedback on the success plan & provide recommendations on how to improve Monitor account health, flagging risks early and mobilizing the right teams (internal or external) to resolve Get to know clients personally – building a connection outside of just the platform Be the Strategic Project Manager & Data Storyteller Build presentations that turn product usage, work orders, and asset trends into ROI narratives leaders understand Tailor recommendations to fit the client’s reality—industry, footprint, workflows Send clean executive recaps with decisions, owners, and dates that keep momentum Develop a deep understanding of Ecotrak’s technology to provide best practices and strategic guidance Coordinate Cross-Functionally & Improve the Machine Partner with Support to close loops on issues and reduce ticket re-opens Work with Product to relay prioritized feedback & requirements; track outcomes back to clients Identify expansion signals and renewal readiness in partnership with Sales Coordinate closely with the Implementation, Asset Survey, & Training teams during the client onboarding process Identify & create operational efficiencies that raise advocacy across your book of business Be the voice for the client internally What You’ll Bring to the Crew In experience: 3–7 years in a strategic client-facing role (i.e. CSM, Management Consulting, Strategic Accounts/Partnerships, multi-location Operations Manager) Proven ownership of a customer book: running exec-level meetings, multi-threading stakeholders, and guiding change Data storytelling chops: Excel/Sheets & dashboards to turn trends into business impact Strong organization & project management across multiple accounts Crisp written & verbal communication – able to tailor presentation styles to different stakeholder groups Familiarity with CRM and CS tooling (Hubspot/Salesforce, Gainsight/ChurnZero); basic business intelligence a plus Bonus: experience in B2B technology, restaurants, convenience, retail, facilities, or field-service environments In intangibles: Professional presence with a “be real” communication style—clear, kind, and direct Ownership mindset: you follow through, unblock others, and get sh*t done Teacher’s mindset: patient, approachable, and generous with know-how Willingness to experiment & improve the playbook; calm under pressure/ambiguity Problem-solving excitement with the ability to react & adapt Who You’ll Work With In this role, the main people you’ll be working with are: Customer Success Team Lead – who you’ll report to Customer Experience Team (i.e. Implementation, Support, Asset Surveys) – to keep clients moving along in their journey to advocacy Product Team - to relay feedback and close the loop on improvements Sales Team - to align on renewals, upsell opportunities, and account strategy Why You’ll Love Working With Us You’ll work with down-to-earth people, always looking to help one another. You’ll work at a company where your growth is in your control – no politics here! Your work will directly impact the success & growth of the company – you’re not just a cog in the machine. Company Benefits Medical, FSA, Dental, Vision, and Life insurance 401(k) with 4% match Tuition reimbursement Unlimited PTO 11 Paid holidays Company Swag & Team-building events Opportunities for career growth More listed at Ecotrak.com/careers