eCom Solutions Inc.

Compensation

Full Description

Job Description In support of the Integrated Product Team, this position is responsible for selection, development, and maintenance of suppliers capable of supporting project objectives of on time performance, service and cost competitiveness, and lead-time reduction. Works closely with Engineering, Program Management and other internal customers to help determine concurrent engineering with suppliers as well as availability of components, subcontract capabilities, and abilities of suppliers. This may take the form of design reviews, change order meetings, or joint internal customer external supplier meetings. Utilizes MRP to plan requirements and make purchases based on these requirements. Adjusts schedules as required to maintain the production flow based on MRP and input from program management, and engineering. Inputs can be in the form of expedites, push outs, forecasts, or engineering changes and new product introduction. Responsible for the accuracy of the Item Master Files with regard to Commodity and Buyer codes and lead time for all purchased part numbers. Works with suppliers on concurrent engineering efforts a to increase on time performance and reduce lead times and cost. Develop alternate sources of supply when necessary for regularly purchased material or critical items. Has general competence in computer skills in order to obtain information from computer system both to be efficient in planning and effective in communicating. Performs other related duties as required. KNOWLEDGE: Broad knowledge of materials and production control methods, JIT concepts, Supplier Partnerships, manufacturing methods and techniques equivalent to a complete college education in business administration or engineering. EXPERIENCE: Over three (3) years up to and including 7 years. COMPLEXITY OF DUTIES: Responsible for procurement of wide variety of commodities used in development and manufacture of diversified company products. Considerable judgment required to work independently toward general results and to modify or adapt procedures to comply with fluctuating production trends. SUPERVISION RECEIVED: Under general supervision work from policies and general objectives with little functional guidance. Refers only unusual cases to supervisor. ERRORS: Probable errors may be difficult to detect and may result in unsuitable material or equipment. Failure to follow up purchase deliveries could hold up production and have effect on outside relationships. Work involves considerable accuracy. CONTACT WITH OTHERS: Outside and inside contacts requiring a high degree of diplomacy, judgment and ability to deal with and influence people in all types of positions. CONFIDENTIAL DATA: Regularly work with some confidential matters concerning new developments, competitive prices, sources of supply schedules, etc., which, if disclosed, may be detrimental to company's interests. MENTAL AND VISUAL DEMAND: Flow of work and character of duties involves normal mental and visual attention to duties. WORKING CONDITIONS: Usual office working conditions. 6-8wks buyer position • ** Oracle • **IF THEY HAVE ORCALE EXPIERNCE THAT’S A PLUS Also will be responsible for CSR responsibilities: Job Title: Customer Service Representative JOB SUMMARY Establish and maintain customer relationship and customer orders/releases. Facilitate between outside sales, the customer, and other functions in the business to provide customer success. REPORTING TO VP/GM ESSENTIAL JOB FUNCTIONS • Maintain highly accurate customer open order reporting. • Manage customer purchase orders and returned goods. • Accurately transfer data from purchase orders and enter them into the ERP system. • Receive and process customer’s requests for quotes. • Verify customer orders reflect the correct price, timing, and quantity requirements as quoted. • Be able to provide status updates of customer orders. • Work effectively with adjacent departments including Shipping and Quality to ensure all customer requirements are being met and customer questions are answered expediently. • Effectively manage customer communications, (phone, email, etc.) to ensure satisfaction. • Support other duties as required. SKILLS and ABILITIES • Strong communication skills with internal and external customers. • Must be an analytical thinker and process driven. • Knowledge of Microsoft Office. • Experience with order entry functions within an ERP Environment – Infor Visual is a plus. • Highly organized, detail oriented, and good administrative skills. • Must be a team player that can work well with others. EDUCATION and EXPERIENCE • 2 year AA preferred - 4 year BS/BA degree a plus. • 5-7 years of customer service experience preferred in a manufacturing environment.