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Job Title: PSA Analyst Hiring Mode: Contract -TP Location: REMOTE (Portsmouth, New Hampshire) Skill must Certinia PSA Salesforce Reports Job Description: Responsibilities: • Serve as the primary administrator for Certinia PSA within Salesforce for Professional Services organization. • Administer and configure PSA objects (projects, resources, assignments, time entry, milestones, billing events, etc.) on the Salesforce platform and align with business needs. • Analyze data within PSA to provide insights on resource utilization, project performance, and financial forecasting. • Serve as the subject matter expert (SME) for PSA workflows, ensuring alignment with business operations and requirements. • Collaborate with stakeholders across Professional Services, Finance, and IT to gather requirements and implement process improvements. • Support integrations between PSA and other enterprise systems (e.g., ERP, HRIS, CRM). • Implement and maintain process workflows, validation rules, page layouts, user guides and approval processes. • Identify process gaps and propose solutions leveraging Salesforce and Certinia PSA features • Configures & create dashboards, reports, and KPIs to enable effective decision-making and performance tracking. • Train users on PSA functionality, process changes, and new features/releases. • Assist in system upgrades, testing, and user acceptance testing (UAT). • Guides the PS teams on strategies, processes and insights to achieve the Forecast, Utilization and Billing targets. Also provide recommendations on PSA Enhancements. This is a proactive role, not reactive. • Ability to multi-task multiple priorities and adjust to changing priorities with a low level of productivity impact. • Develop and update policies and procedures to improve performance. • Work closely with PS management to achieve outcomes based on company goals. Required Qualifications: • Bachelor’s degree in information systems, Business Administration, Finance, or related field (or equivalent experience). • Minimum of 5 plus years of experience as a PSA Analyst, Business Systems Analyst or similar experience working in a large, cross functional organization. • Hands-on experience with Certinia PSA (FinancialForce PSA)—project setup, resource management, billing, reporting and Salesforce administration. • Experience with reporting & analytics (Salesforce Reports & Dashboard, CRM, BI, QLik). • Excellent problem-solving and analytical skills. • Excellent Business analytical skills with an ability to translate data into actionable insights. • Proficiency in financial modelling and forecasting. • A strategic thinker with a detail-oriented approach and a strong focus on results. • Exceptional verbal and written communication skills. • Excellent interpersonal skills, including mentoring, collaborating, conflict management, and negotiation. With the ability to work collaboratively across teams and different management levels. • Must be able to work with minimal supervision. • Ability to manage multiple priorities in a fast-paced environment. • Proficiency in Business Process Management and OPEX. • Strong understanding of professional services operations (project accounting, time tracking, billing, resource planning). • Experience in IT Service Delivery and or Supply Chain industries. Job Type: Contract Pay: $15.00 - $18.00 per hour Work Location: Remote