EasyITGuys

Compensation

Full Description

Are You Our Next Team Member? Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you! About EasyITGuys Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don't just solve IT problems-we create experiences that leave clients saying, "Wow, that was amazing!" Learn more about us: About Us | Client Ticket Surveys | Public Reviews Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok The Opportunity Position: IT Sales & Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule: Monday - Friday, 8 AM - 4:30 PM or 9 AM - 5:30 PM CST Type: Full-Time, Hourly What You'll Do • Provide technical support and IT consulting for business clients • Solve IT challenges through troubleshooting and software solutions • Balance support and sales-help clients while identifying their technology needs • Work closely with businesses, building strong, long-term relationships • Continue expanding your knowledge in a fast-paced, evolving IT environment Who We're Looking For Industry Experience • MSP/MSSP Experience: 3-5+ years • IT Support Experience: 3-5+ years • IT Sales Experience: 1-2+ years • Client Segment Experience: 3-5+ years supporting businesses • Remote/Hybrid Experience: 2-3+ years Core Technical Skills (1-3 Years Preferred) Support & Systems (Highly Desirable) • Microsoft Teams, Microsoft 365 • Repairshopr / Syncro • Keeper Password Manager • ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!) • Monday.com Devices & Infrastructure • Fortinet Firewalls, Switches, APs • SonicWALL Firewalls, Switches, APs • Ubiquiti Routers, Switches, and APs Additional Skills • Typing speed: 40 WPM minimum, 60+ WPM preferred • AS/BS Degree preferred • Certifications (CompTIA, Microsoft, Cisco, etc.) a plus Required Skills & Experience • Active Directory & Group Policy • Windows OS, Microsoft Office, Windows Server, VPN Configuration • Office 365 Administration • Strong customer relationship & sales skills • Ability to train and support non-technical users • Excellent time management & prioritization • Experience with onsite services & projects Sales & Customer Success - Excellence is Our Standard • Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference. • Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition) • Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics. What You Get - Be Part of Something Bigger We're a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job-you become part of a community that values your voice, invests in your future, and supports your success. Competitive Pay & Compensation Accelerators - Performance-based profit sharing rewards your hard work. Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being. Future-Focused - 401K & Retirement Benefits to build financial security. Professional Growth - Continuously level up your skills, knowledge, and expertise Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters - A small-business culture where your ideas make an impact. High-Energy, Fast-Paced Work - A team of go-getters who love what they do. Ready to Join the Team? Apply today and become a part of EasyITGuys!