E-Verify Program

Compensation

Full Description

Job Description: • Advise and assist management on all matters regarding Dental strategy for growth • Ensure the department meets monthly performance metrics and reporting requirements, including those established by our large dental client, and oversee ongoing training, documentation, and related operational needs. • Implement cross-training within the department to maintain continuity of operations during team absences. • Ensure operation requirements are accurately documented and regularly updated • Participate in weekly and monthly meetings with large dental carrier to review dental strategy and address any product related issues • Meet at least quarterly with vendors to review performance, business processes, and opportunities for improvement • Lead all aspects of management for direct reports including hiring, onboarding, coaching, performance management, and corrective actions up to and including terminations • Conduct consistent one-on-one check-ins with direct reports and facilitate effective team meetings to drive alignment, communication and accountability • Work closely with the Senior Eligibility Technician, providing support as needed to ensure operational accuracy and continuity. • Ensure consistent, transparent communication with Management regarding the coordination and implementation of all dental and ancillary operations. • Partner with IT to establish and document procedures for assimilating business into the dental system and enhancing reporting capabilities. Requirements: • Bachelor's Degree in Business or related field, preferred; or 10 or more years related experience may be considered in lieu of degree • 5 or more years related experience • Strong leadership presence with the ability to set direction, drive accountability, and develop high-performing teams. • Proven ability to manage workflows, optimize processes, and oversee training, development, and scheduling across multiple functions. • Deep working knowledge of dental operations, including claims adjudication, customer service, appeals, and audit requirements. • Familiarity with ancillary products (COBRA, Stop-Loss, HSA/FSA, HDHP) and their operational, regulatory, and compliance considerations a plus. • Proficient in Microsoft Office applications—including Word, Excel, PowerPoint, and Outlook—with the ability to interpret and present data. • Excellent verbal and written communication skills with strong presentation capabilities for internal leadership and clients. • Highly organized with the ability to lead complex projects through completion while balancing competing priorities. • Demonstrated ability to motivate and influence teams and cross-functional partners to achieve shared goals. • Strong critical thinking skills with the capacity to evaluate issues, identify solutions, and make sound business decisions. • Ability to innovate beyond standard processes and think strategically to support operational improvements and new product capabilities. • Comfortable working under pressure, meeting tight deadlines, and navigating ambiguity. • Committed to delivering an exceptional customer experience for both internal and external stakeholders. Benefits: • Medical • Dental • Flexible Spending Plans • Retirement plans - including 401(k) with generous employer match • Educational opportunities • Opportunities for advancement • Encouragement for a work/life balance