E-Solutions

Compensation

Full Description

Need: Cloud Application Production Support Engineer Experience: 10+ years Location: Remote, US Fulltime/ C2H You Should Have • You have 4 to 8 years of customer support engineering experience • Experience working with major Infra/ DevOps teams on cloud platforms (AWS, Azure, or GCP) including compute, storage, and networking services • Experience with ticketing systems and customer support platforms • Strong understanding of both SQL and NoSQL databases, including troubleshooting queries and performance issues • Experience with blob/object storage systems and data access patterns • Knowledge of security engineering best practices • Proficiency in log analysis, debugging, and creating technical documentation • Excellent written and verbal communication skills with ability to explain complex technical concepts to varied audiences • Strong analytical and troubleshooting abilities with attention to detail • Able to work US business hours and participate in on-call rotation as needed Education Qualifications • Bachelor's degree in Information Technology/Computer Science or related field. Nice to have • Experience in the US healthcare industry or with healthcare applications • Familiarity with HIPAA compliance and healthcare data standards • Knowledge of scripting languages (Python) for automation • Experience with monitoring and observability tools (e.g., Datadog, New Relic, Splunk) • Understanding of CI/CD pipelines and DevOps practices