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DG

DXL Group

via Adp

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Retail Sales Associate, Key Holder

City of Rochester, New York
Full-time
Posted 12/4/2025
Direct Apply
Key Skills:
Customer Service
Sales
Coaching
Product Knowledge
Complaint Resolution
Team Training

Compensation

Salary Range

$34K - 46K a year

Responsibilities

Provide excellent customer service, assist customers with product needs, coach and train sales team members, and contribute to store sales performance.

Requirements

High school diploma or equivalent, strong customer service and complaint resolution skills, ability to lift up to 50 lbs, and retail sales experience.

Full Description

DXL Group, the largest specialty retailer of men's Big + Tall apparel, is looking for a Retail Sales Associate, Key Holder who is committed to building long term relationships with our guests by providing an experience that is unmatched by other retailers. WHAT MAKES US DIFFERENT? * We are committed to developing our people in order to promote from within * We are located in free-standing stores, not in malls, and close at 7pm! * ENTIRE team is eligible for quarterly bonuses WHAT'S IT ALL ABOUT? We are looking for a self-driven and results-oriented Retail Sales Associate, Key Holder who is passionate about customer service and coaching team members to achieve their goals within a fast-paced environment. Key responsibilities include: * Ensure each guest feels welcomed by spending quality time, asking questions in order to learn about his/her needs, preferences and lifestyle * Serve as a product knowledge expert with the ability to sell and market a broad range of apparel, including private labels, name brands, and tailored clothing * Assist with building a superior customer-focused sales team by providing on-going coaching and training for selling skills, behaviors, and operational procedures ARE YOU A FIT? Specific qualifications for this role include: * High school diploma or equivalent (college/university degree helpful not required) * Demonstrates superior customer service techniques and experience with problem/ complaint resolution * Ability to lift up to 10 lbs. and move up to 50 lbs. Based on experience, the expected pay range for this position is between $16.50 per hour and $22.35 per hour. This is achieved through a base hourly wage ranging from $11.20 to $15.20, a commission of 1.5% to 6% based on individual sales performance, and additional compensation to ensure minimum wage if necessary. Associates are also eligible for a quarterly bonus based on overall store sales. APPLY NOW AND DISCOVER WHY DXL IS FIT FOR YOU! DXL is committed to Diversity, Equity, and Belonging. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizen status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This job posting was last updated on 12/8/2025

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