Duly Health and Care

Compensation

Full Description

Executive Director of Operations - Ambulatory Infusion & Pharmacy Services • Full-Time, 40 hours per week. • Monday - Friday; Business hours - may vary when needed. • Location: Based in Downers Grove, IL but will be traveling to our Chicagoland locations frequently. Benefits: • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance. • Access to a mental health benefit at no cost. • Employer provided life and disability insurance. • $5,250 Tuition Reimbursement per year. • Immediate 401(k) match. • 40 hours paid volunteer time off. • A culture committed to community engagement and social impact. • Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met. Responsibilities The Executive Director of Operations is a senior leadership role, responsible for the operational, strategic, and financial performance of the organization’s Ambulatory Infusion Centers, Specialty Pharmacy, and Retail Pharmacy services. This key position will lead day-to-day operations, build and execute growth strategies, ensure high standards of quality and compliance, and foster strong collaboration with prescribing physicians, business partners, and executive leadership. This position plays a critical role in scaling services, particularly for infusion services with a strong emphasis on IVIG expansion, as well as optimizing performance, and aligning clinical operations with the organization’s strategic. Operational Leadership • Provide executive oversight of all ambulatory infusion, specialty pharmacy, and retail pharmacy operations across the portfolio. • Lead an organization of 130+ employees in 7 Chicago metro locations, and structure for continued growth. • Ensure efficient, scalable, and patient-centered operations across multiple sites and service lines. • Develop and implement standardized operating procedures, workflows, and performance metrics to drive consistency and operational excellence. • Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals. Strategic Growth & Execution • Develop and execute a comprehensive growth strategy for infusion services, with a primary focus on IVIG program expansion. • Identify opportunities to expand service offerings, improve patient access, increase capacity utilization, and enhance financial performance. • Partner with executive leadership and private equity stakeholders to support strategic initiatives, acquisitions, and integration efforts. • Use data, analytics, and market insights to guide decision-making and measure progress against growth objectives. Quality, Compliance & Risk Management • Oversee quality of care across infusion and pharmacy operations, ensuring patient safety and clinical excellence. • Ensure full compliance with all applicable federal, state, and local regulations, accreditation standards, and payer requirements (e.g., pharmacy, infusion, and healthcare regulatory bodies). • Collaborate with compliance, legal, and clinical leadership to proactively identify and mitigate operational and regulatory risks. • Support audits, inspections, and continuous improvement initiatives. Physician & Partner Collaboration • Build strong, collaborative relationships with prescribing physicians across the multi-specialty practice to support alignment, growth, and high-quality patient outcomes. • Serve as a key operational partner to clinical leaders, ensuring infusion and pharmacy services are integrated seamlessly into patient care pathways. • Collaborate with external business partners, vendors, payers, and specialty distributors to optimize service delivery and financial performance. Financial & Performance Management • Collaborate with the finance team in budgeting, forecasting, and cost management for infusion and pharmacy services. • Drive revenue growth, margin improvement, and operational efficiency in alignment with organizational expectations. • Monitor KPIs, financial results, and operational dashboards; implement corrective actions as needed. Qualifications Required • Bachelor’s degree or equivalent (8+ years) experience • 8–10+ years of progressive healthcare operations leadership experience • Demonstrated success leading healthcare operations and scaling services in a growth-oriented environment. • Strong understanding of infusion therapies & pharmacy services • Proven experience in quality oversight, regulatory compliance, and risk management. • Strong executive presence with the ability to influence physicians, senior leaders, and external stakeholders. • Ability to travel frequently within the metro area Preferred • Master's Degree, preferably in Healthcare Administration, Business Administration, or advanced clinical degree • Pharmacist or Nursing license, active and in good standing in the state of Illinois • Significant exposure to ambulatory infusion and/or specialty pharmacy, with emphasis on IVIG, biologics, and oncology. • Proven experience managing multi-site operations • Experience within a private equity–backed healthcare organization or other performance-driven environment. • Familiarity with multi-specialty physician practice models and care integration. • Experience supporting de novo site development, service line expansion, or M&A integration. • Knowledge of payer delivery models for Value Based Care, capitated contracts, and Medicare Advantage • Clinical licensure, while not required, may be considered in compensation determination.