Duke Careers

Compensation

Full Description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.  General Description of the Job Class   In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.   Duties and Responsibilities of this Level   In addition to tasks outlined in the Administrative Clerk description, examples of work at this level may typically include some combination of the following: Independently prepare more complex documentation, reports, charts, graphs, and spreadsheets at designated intervals and as requested.   General Description of the Job Class   In support of a department or group of professionals, regularly required to resolve moderately complex (non-routine) administrative problems independently or with others. Problem resolution may include research. Tasks are typically diverse and advanced.   Duties and Responsibilities of this Level The orientation program for nursing and patient care services has expanded, and the operational workload required to onboard new hires successfully has increased in both volume and complexity. CNEs currently handling this work are unable to provide hands on education to new hires due to the administrative task burden. Key drivers for reclassification include: Late add-ons over the weekend — new hires added on Saturday/Sunday must be processed and prepared before Monday orientation start. Monitor & respond to the NPCS email address – to facilitate a smooth onboarding process, the program coordinator will monitor Computer lab coverage — orientation sessions in the computer lab require dedicated on-site coordinator support. Module assignment — required learning modules must be assigned to each new hire prior to start. Completion tracking — ongoing monitoring of module completion across the orientation cohort. Clearance review — verifying that new hires have completed required clearances before unit placement. Buddy assignments — pairing new hires with appropriate buddies for unit-based onboarding. NA Core identification and roster build – Identifying new hires that need NA core and build the roster for the course BLS class identification and enrollment — identifying the correct BLS class and enrolling each new hire. Admin queue work — transacting rosters and creating LMS classes for orientation.   Orientation program support: Manage late add-ons received over the weekend Provide computer lab coverage during orientation sessions Assign required modules to new hires Track module completion and follow up on outstanding items Review clearance status prior to start Coordinate buddy assignments Identify and enroll new hires in NA Core Identify and enroll new hires in the appropriate BLS classes   Admin queue / LMS responsibilities: Transact rosters out of the admin queue Create LMS classes and transact roster for orientation     Required Qualifications at this Level Education   High school education or equivalent.   Experience   Two years of administrative support experience of increasing variety and/or complexity   Degrees, Licensure, and/or Certification   N/A   Knowledge, Skills, and Abilities   Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals.     Perform other related duties incidental to the work described herein.   Required Qualifications at this Level Education   High school education or equivalent.   Experience   Two years of administrative support experience of increasing variety and/or complexity   Degrees, Licensure, and/or Certification   N/A   Knowledge, Skills, and Abilities   Creatively uses PC, word processing and other office tools. Thorough knowledge of department policies, procedures, and goals. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.