Duck Creek Technologies

Compensation

Full Description

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE: Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE: Director, Customer Success Engineering WHAT YOU’LL DO: The Director, Customer Success Architect leads a regional team within the Customer Success Engineering group at Duck Creek Technologies. This role ensures strategic alignment and operational excellence in customer engagement architectures, focusing on scalability, technical expertise, and customer satisfaction. As a people manager, the Director drives collaboration across teams, implements best practices, and supports customers in maximizing the value of Duck Creek’s solutions throughout their lifecycle. Provide leadership for Customer Success Engineering initiatives, including technical solutioning, upgrades, and OnPrem-to-OnDemand migrations. Act as a trusted technical advisor, facilitating high-level customer engagements and managing escalations effectively. Support the implementation of Customer Success Engineering strategies aligned with organizational goals. Partner with cross-functional teams to ensure adherence to technical standards and successful delivery of solutions. Drive efficiency and scalability through process improvement, automation, and best practice adoption. Monitor and report on KPIs, ensuring transparency and accountability across teams. Foster a culture of ownership and accountability to achieve customer and organizational objectives. Manage and mentor regional teams, focusing on talent development and performance management. Support technical roadmaps and provide guidance for solution architecture tailored to customer requirements. Oversee regional personnel planning, hiring, and resource allocation to meet demand. Collaborate with peers in Sales, Services, Product, Engineering, and other departments to enhance customer satisfaction. Maintain an in-depth knowledge of Duck Creek’s solutions and their application to customer needs. Ensure smooth execution of customer upgrades, migrations, and technical escalations. Perform all other duties and activities as required. WHAT YOU’VE DONE: Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field, or equivalent work experience. Minimum of 5 years of experience in customer success, solution architecture, or technical consulting within enterprise software organizations. At least 5 years of technical team leadership experience in a regional or global capacity. Proven expertise in managing customer escalations and delivering technical solutions. PREFERRED: Master’s degree in a relevant field or equivalent professional certification. Experience with SaaS platforms, cloud infrastructure, and enterprise-level software solutions. Industry experience in insurance or financial technology. Knowledge, Skills, Abilities & Behaviors: Strong leadership skills with a focus on team development and regional execution. In-depth knowledge of SaaS infrastructure and enterprise software deployment models. Advanced problem-solving skills and a customer-centric approach to technical challenges. Excellent collaboration and relationship-building capabilities across functional teams. Strong communication and presentation skills to engage diverse audiences. Comprehensive understanding of customer success metrics and best practices. Data-driven decision-making abilities supported by analytical expertise. Proficiency in project management methodologies and frameworks. Strategic mindset with the ability to align regional objectives with organizational goals. Emotional intelligence to navigate team dynamics and resolve conflicts effectively. Commitment to fostering diversity, equity, and inclusion within the team and organization. Adaptability and resilience in managing dynamic business challenges. Visionary thinking to address emerging technologies and trends. Passion for professional growth and a continuous learning mindset. Accountability for achieving measurable outcomes and delivering value. Resilience and composure under pressure, driving change and improvement when needed. Work Environment & Other Requirements: Travel: 10% Work Authorization: Must be legally authorized to work in the country of the job location WHAT WE STAND FOR: Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems. As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status. We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead. To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. Privacy Notice: By submitting your application, you acknowledge that Duck Creek Technologies may collect and process your personal data for recruitment purposes in accordance with our Privacy Notice and applicable data protection laws. Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes. #LI-Remote #LI-HT1 Actual compensation for this role is determined based on a variety of factors, including job-related skills, experience, qualifications, internal equity, and geographic location, where permitted by law. For reference, the expected salary range for this position is generally positioned as follows based on candidate location: 128,900 – 184,200: Candidates living in the Boston, New York City–Newark, Los Angeles, San Francisco/Bay Area, Seattle, or Washington, DC metropolitan areas 122,900 – 175,500: Candidates living in Chicago, Dallas–Fort Worth, Houston, Minneapolis, or Philadelphia metropolitan areas, or in Colorado, Connecticut, Maryland, Rhode Island, or Vermont 116,800 – 166,900: Candidates living in Georgia, Michigan, North Carolina, New Hampshire, Oregon, or Wisconsin 103,400 – 166,900: For all other U.S. locations This position is also eligible for annual bonus compensation, subject to plan terms and individual eligibility. Final compensation will be determined based on the factors outlined above and in accordance with applicable law. Duck Creek Technologies offers a comprehensive benefits package, which includes: Flexible work environment Medical, dental, vision, life, and disability insurance 401(k) retirement plan with match (6% employer match up to $12,000 annually) Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Paid holidays, vacation, and volunteer time Employee Assistance Program (EAP) Benefits eligibility and offerings may vary based on role and location. The application window for this position will remain open until the role is filled or a sufficient number of qualified candidates have been identified. Duck Creek is a leading provider of comprehensive P&C insurance software and services for insurers of all sizes worldwide. Employing progressive technology, our solutions enable insurers to optimize outcomes and enhance engagement through advanced digital and data capabilities and integrated functionality that can be delivered via the cloud or on premise.