DuBois Chemicals, Inc.

Compensation

Full Description

Description: • Supervise, mentor, and develop technical service representatives/service technicians within the region. • Provide technical service to support product applications at customer’s sites and create superior account satisfaction and retention. • Maintain expenses of all activities within service group staying in line with budget requirements. • Develop service plans to meet customer requirements and expand market share. • Organize and engage in corporate resources in support of the service team. • Effectively set performance objectives, conduct regular performance evaluations, provide feedback, and address performance issues. • Develop technical and commercial skills of service representatives and support selling activity including service requirements, negotiations and business expansion related to large opportunities. • Provide market intelligence related to competitive activity and market trends. • Establish and maintain strong relationships with sales managers and cross functional support teams across the organization. • Effectively hire, develop, and lead team members to support the customers and sales teams. • Assist team in supporting multiple customers across given geography that utilize a variety of product lines. • Identify training needs, implement training programs, and foster a culture of continuous learning and improvement. • Lead team in their ability to report, document communicate findings, abnormal conditions and offer recommendations. • Demonstrate a strong technical aptitude while assisting service representatives/service technicians to resolve customer’s technical challenges and assist with improving processes. • Assist team with DuBois eTools, System Surveys and Cost Calculators. • Travel to assigned customers working with service representatives/service technicians on customer requirements. Requirements: • 5+ years of technical service or technical service management in the chemical/industrial environment • Strong mechanical aptitude and detailed knowledge of applications across product portfolios • Demonstrated ability to lead and coach a team to provide superior service • Strong time management and organizational skills with attention to detail • Ability to think towards solutions critically and strategically • Demonstrated ability to manage expenses and financials • Ability to train and develop service representatives/service technicians • Excellent oral and written communication skills • Ability to create and maintain positive relationships with current/prospective customers, as well as sales managers • Proven track record of meeting or exceeding team objectives • Ability to travel up to 50% including overnight travel. Benefits: • health insurance • dental insurance • vision insurance • life insurance • 401k with company match • paid holidays • vacation time • income protection plans