Dubois Chemicals

Compensation

Full Description

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. DuBois Chemicals is looking for a high performing Account Manager I to support a territory with excellent growth potential. Responsible to develop long-term relationships with a portfolio of customers, provide expert technical support, and customer satisfaction. Primary contact point between company and its diverse client base. Function as the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed. KEY RESPONSIBILITIES: · Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating. · Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor. · Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales. · Develop a strong understanding of the company’s products and services to effectively address customer needs. · Effectively communicate with customers, both verbally and in writing, providing regular updates and reports. · Collaborate with internal departments (sales, marketing, customer service) to meet customer needs. · Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization. · Ability to identify continuous improvement projects and other cross sell opportunities within an account. · Assist with sales activities, such as preparing proposals and presentations. · Successfully complete the DuBois field training programs. · Utilize company analytics platform to prepare and present service reports. · Comply with all DuBois’ safety procedures and complete the required training. · Travel to customer sites for routine service visits and perform business reviews. · Must be able to perform the essential functions of this position with or without reasonable accommodations. MINIMUM QUALIFICATIONS: · Bachelor’s degree in chemistry, engineering, metallurgy, or applied science fields preferred. · 1+ years in sales, customer service or related field. · Excellent customer service skills to build and maintain positive customer relationships. · Ability to manage multiple accounts and prioritize tasks requiring strong organizational and time management skills. · Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge. · Document and communicate service findings for every customer service visit. · Excellent communication (oral, written) and presentation skills. · Proficient in performing technical/mechanical on-site testing. · Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators. · Critical thinking and problem-solving skills with attention to detail. · Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools. Ability to work independently with minimal supervision. Ability to travel up to 50% including overnight travel. Live in the greater Chicago area DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation. Values and Culture Working at DuBois is dynamic, flexible and fun. Our customer centric focus gives you the opportunity to leverage your creative and innovative talents to help deliver specialty chemical solutions safely while protecting the environment. DuBois values: Honest and Ethical Behavior Collaborative Communication Safety at Work and Home Environmental Stewardship Perks and Benefits You will enjoy building your career with DuBois. DuBois offers the stability and comprehensive benefits of a larger organization with the feel of a smaller, more personable company. The diversity of our roles, customers served and large number of manufacturing, distribution and technical centers provide many routes for your career advancement. If you value learning, improving processes and want to make an immediate impact, DuBois is where you want to be. DuBois excellent benefit package includes health insurance, dental insurance, vision insurance, life insurance, 401k with company match, paid holidays, vacation time and income protection plans.