Customer Success Manager
Compensation
$Not specified
Responsibilities
Lead onboarding processes for new healthcare clients and provide product training for smooth implementation. Monitor product adoption and collaborate with teams to improve customer experience.
Requirements
Candidates should have over 5 years of experience in Customer Success or related roles, preferably in SaaS or Digital Health. Strong communication skills and familiarity with AI or NLP products are advantageous.
Full Description
Description What you’ll do Lead onboarding processes for new healthcare clients in the U.S. market. Provide product training and ensure a smooth implementation of our AI-powered platform. Build strong, long-term relationships with customers and act as their trusted advisor. Monitor product adoption and proactively identify opportunities to improve customer experience. Collaborate closely with Product, Sales, and R&D teams to share customer feedback and drive product improvements. Support customers with troubleshooting and ensure timely resolution of issues. Requirements What we’re looking for 5+ years of experience in Customer Success, Account Management, or Implementation roles — preferably in SaaS or Digital Health. Strong communication and presentation skills in English (native or near-native level). Tech-savvy, with the ability to understand and explain complex products. Customer-focused, detail-oriented, and highly organized. Experience working with U.S.-based customers — a strong advantage. Familiarity with AI or NLP-based products — a plus.
This job posting was last updated on 10/16/2025
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