Dropbox

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Dropbox is seeking an experienced Business Operations / Program Operations leader to manage and optimize channel programs that drive measurable business impact. The role involves designing and scaling partner sales programs while collaborating with various teams to enhance the partner experience and ensure alignment across the organization. Responsibilities • Design, operationalize, and scale Partner sales programs and incentive programs that drive measurable outcomes, including channel-sourced revenue growth, partner engagement, and seller productivity • Establish and own clear KPIs and success metrics for channel programs; partner with Analytics to deliver actionable reporting and insights tied to ROI and program effectiveness • Lead the end-to-end operational execution of channel and GTM initiatives, ensuring readiness across systems, processes, enablement, documentation, and communications • Partner with Channel, Sales, and Distribution leadership to evolve the partner seller experience in support of growth targets and strategic priorities • Drive programmatic and systemic improvements that reduce friction, increase scalability, and improve partner and seller adoption • Translate business needs into clear requirements, working closely with Marketing, Product, and Technical teams to enhance tools, systems, and program assets • Collaborate with Field and Channel Marketing to deliver clear, compelling partner-facing and internal communications that increase awareness, adoption, and mindshare • Evaluate the effectiveness of global enablement and engagement programs, using dashboards and performance data to recommend and implement improvements • Build and manage learning paths, regional program cadences, and launch frameworks that support consistent execution across geographies • Support ongoing 'run-the-business' operations while continuously improving how channel programs are delivered and measured • Serve as a connective tissue across cross-functional teams—including Marketing, Operations, Product, Strategy, Reporting, Enablement, and Sales Leadership—to ensure alignment and successful launches Skills • 4+ years experience in channel programs, channel incentives, channel business operations, and/or strategy operations • 4+ years in channel program management with at least 6+ years of total experience • Prior channel program and incentives experience with indirect sales/SaaS background • Prior experience in designing successful global partner and incentive programs • Strong communicator and relationship builder • Desire to work in a fast-paced, challenging and exciting environment • Willingness to support leaders and their teams, Globally in multiple time zones • Bachelor's degree or equivalent work experience • Prior experience designing and implementing a partner program with related incentives at a high tech/SaaS SW company • Understanding and usage of Salesforce, Tableau and PRM's preferred Company Overview • Dropbox is a smart workspace company that provides secure file sharing, collaboration, and storage solutions. It was founded in 2007, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.dropbox.com. Company H1B Sponsorship • Dropbox has a track record of offering H1B sponsorships, with 127 in 2025, 105 in 2024, 103 in 2023, 166 in 2022, 197 in 2021, 157 in 2020. Please note that this does not guarantee sponsorship for this specific role.