Drees Homes

Compensation

Full Description

Overview Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we have taken care of our employees and our customers. It's why we rank as the 19th largest privately-owned builder in the country and have a track record of long-tenured employees. We're proud of being named a 2023, 2024 and 2025 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we've been officially certified as a Great Place to Work in both 2023, 2024 and 2025. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.Headquartered in Fort Mitchell, Kentucky, Drees has operations in twelve metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Responsibilities/QualificationsDrees Homes, one of the largest privately-owned homebuilders in the Nation, is seeking candidates for the position of Customer Care Coordinator in Nashville, TN. This administrative position will focus on customer service - performing various administrative and clerical tasks and ensuring smooth and accurate processing of homeowner warranty and service needs. Key Responsibilities: • Provide excellent internal and external customer service • Answer reception and customer service calls and determine the appropriate action • Provide administrative/clerical support for the Customer Care team • Prepare and maintain customer records, job files and database tracking logs • Follow-up with customers, subcontractors and vendors as necessary • Prepare and distribute weekly and monthly reports • Assist the operations team with accounts payable • Various other administrative/clerical duties Knowledge and Skills: • Exceptional customer service skills • Proven ability to address tense customer interactions appropriately • Upbeat and positive/can do attitude • Strong verbal and written communication skills with great listening skills • Ability to follow through to a satisfactory conclusion • Strong computer skills including Word, Excel, and data entry • Must be organized, detail-minded and adaptable Requirements: • 1-3 years previous office/administrative experience • High school degree required; Associates or Bachelor's a plus • Office work experience required • Previous experience in the homebuilding industry a plus Premier Benefits to Support YOU:We offer a comprehensive benefits package, including: • Medical, dental and vision • Life, AD&D, and critical illness insurance • Wellness rewards • 401(k) savings plan • Profit Sharing • Paid time off increasing with tenure • Tuition reimbursement • Long and short disability and Parental leave • Employee discount program on the purchase of a Drees Home • Employee Assistance Program and much more! This position is not in a call center environment. Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. Join a special team that works together to make Drees a successful company and a rewarding place to work!Summary Excellent salary and bonus potential.Join a special team that works together to make Drees a successful company and a rewarding place to work! Employment Type: FULL_TIME