DREAMWEAVER HOTELS LLC

Compensation

Full Description

Job DetailsJob Location: Chicago, IL 60601Position Type: Full TimeSalary Range: $25.00 - $25.00 HourlyJob Shift: AnyJob Category: Admin - ClericalEvents Coordinator theWit Hotel – a Hilton Hotel Chicago, IL Compensation: $25.00 per hour The Events Coordinator plays a key role in delivering a seamless, personalized experience for group and event guests at theWit, from initial booking through departure. This position collaborates closely with Sales, Conference Services, Front Office, and Food & Beverage to ensure all details are executed flawlessly and guest expectations are exceeded. About theWit Boldly living in the heart of Chicago’s theater, arts, and shopping district, theWit is a Four Diamond hotel known for its creative design, skyline views, and multi-sensory guest experiences. With unique meeting spaces, an experiential rooftop lounge, and engaging service, theWit is a destination where individuality, energy, and hospitality come together in the center of the Chicago Loop. Responsibilities Collaborate with Sales, Conference Services, and Front Office to ensure a seamless and personalized guest experience from booking to check-out, implementing initiatives to enhance guest satisfaction and loyalty. Receive group files from the Sales Team and review them for accuracy and thoroughness. Provide initial written communication to clients once files are received, and maintain regular contact to build and sustain strong relationships. Manage and monitor group room blocks and pickup; prepare and send client rooming lists. Assist clients with menu planning, food and beverage coordination, table arrangements, diagrams, and related event details. Maintain accurate conference management information in Delphi. Prepare detailed group resumes including reservations, billing, Banquet Event Order (BEO) information, off-site events, and VIP amenities. Create, update, and adjust Banquet Event Orders; confirm guest counts and changes with clients and communicate updates to supporting departments. Create floor plans for events and ensure alignment between Banquets and clients prior to set-up. Communicate all event details to supporting departments in a timely and efficient manner. Walk all meeting and event spaces to verify proper set-up and that all requirements on the BEOs are in place prior to client arrival. Ensure all meeting signage and event boards are accurate and up to date. Meet and greet on-site contacts; confirm meeting, break, and meal arrangements for the day. Deliver outstanding customer service to clients while they are on property to ensure total guest satisfaction. Initiate billing procedures, ensuring deposits, prepayments, and final payments are processed in a timely manner; review and provide the final bill to the customer upon completion of the program. Assist in building strong working relationships with other hotel departments, employees, outside agencies, and vendors. Comply with the hotel’s Standard Code of Conduct and all regulations established by management and the Employee Handbook. Maintain complete knowledge of the hotel’s emergency procedures as instructed by hotel management. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; complete all required safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Lead theWit experience as instructed by hotel leadership. Celebrate our culture of individualism, engagement, fun, and evolving theWit experience for every guest, every time. Represent the hotel in a positive, professional manner at all times. Perform other duties as assigned to meet business and guest service needs. Benefits Eligible team members may have access to a comprehensive benefits package that can include medical, dental, and vision coverage; paid time off; 401K; and other wellness and financial benefits. Team members also enjoy travel discounts and team member room rates at Hilton properties worldwide, along with opportunities for training, career growth, and recognition programs. Specific benefits, eligibility, and waiting periods may vary based on position, hours worked, and applicable policies. Qualifications