Docusign

Compensation

Full Description

Job Description: • Work on a large number of accounts at scale to increase overall client satisfaction with Docusign measured through Net Promoter Score, customer engagement with the platform, and retention • Collaborate with internal teams to respond to proactive digital communications, including events, office hours, newsletters, and other resources • Provide insightful technical answers and, if necessary, open a support case or escalate internally any existing technical issues or account concerns • Partner with account team to recommend the most efficient way for customers to exceed their goals using the Docusign platform • Influence Docusign’s strategy and product priorities to drive adoption and retention • Champion new best practices and workflows to help both customers and fellow CSMs (Digital, Dynamic and Designated) achieve more • Be the voice of the customer across other departments, including sales, expansion, services, marketing, finance, customer success, and operations Requirements: • 2+ years of related experience • Experience breaking down technical enablement into easy to follow steps • Experience creating and delivering on a product roadmap • Experience addressing customer needs, including defining and driving successful delivery of customer enablement solutions • Experience managing a large book of business and using data to develop a strategy • Experience driving value through the full customer lifecycle Benefits: • Professional development opportunities • Reasonable accommodations for qualified individuals with disabilities