DOCUMENT STORAGE SYSTEMS INC

Compensation

Full Description

Job Details Level: Experienced Job Location: SBG REMOTE POSITION - Anywhere, VA Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: Up to 50% Job Shift: Day Job Category: Information Technology Description SBG Technology Solutions, Inc. (SBG), a DSS, Inc. company, offers IT Governance, Systems Engineering, Enterprise Modernization, Artificial Intelligence, and Cyber Security innovation to federal and commercial clients nationwide. OVERVIEW SBG is seeking a macOS Engineer to support the Cybersecurity and Infrastructure Security Agency (CISA) under the Enterprise Engineering and Operations Support Services (CEEOSS) contract. CISA plays a critical role in protecting the nation’s cyber and physical infrastructure. This position allows you to directly support federal employees who ensure the security of our nation’s most vital systems, providing technical expertise and hands-on macOS support in a fast-paced, mission-driven environment. We are looking for customer-focused, mission-oriented, and collaborative professionals who combine strong macOS technical skills with the ability to resolve complex issues efficiently. Ideal candidates thrive in a team-first culture, contribute to process improvements, and are motivated by the opportunity to make a real impact in national security. The macOS Engineer will: Serve as the primary customer-facing point of contact for macOS incidents, service requests, and mobility services. Triage and resolve tickets escalated from the help desk, including macOS endpoints, JAMF, and related systems. Assist with imaging, patching, application deployment, and account management for macOS devices. Collaborate with Tier 3/4 engineers to escalate complex issues and implement enterprise-level solutions. Provide training, guidance, and best-practice recommendations to end users on macOS features, security, and policies. Contribute to process improvements and documentation to enhance team efficiency and customer satisfaction. Why Join SBG? Play a direct role in safeguarding the nation’s critical infrastructure. Work in a collaborative, mission-driven team with talented IT and cybersecurity professionals. Opportunities to grow professionally and earn certifications while contributing to national security. Flexible remote work environment supporting federal operations. The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make a reasonable accommodation as needed. Qualifications Required Qualifications 3+ years of experience supporting macOS systems in enterprise environments. Experience with JAMF or other MDM platforms (AirWatch, Intune). Strong troubleshooting skills for endpoint, application, and user issues. Excellent customer service and communication skills. Federal IT support experience is a plus but not required. U.S. citizenship and eligibility for DHS security clearance. Desired Qualifications/Certifications Apple Certified Support Professional (ACSP) Apple Certified IT Professional (ACITP) Apple Device Support CompTIA Security+​​​​​​ PHYSICAL DEMANDS: Standing 10% per day Sitting 60% per day Walking 5% per day Stooping 0% per day Lifting If traveling, the ability to lift up to 50 lbs. unassisted (luggage, laptop, etc.) Up to 15 lbs. unassisted, several times a day (laptop, office equipment, office supplies, etc.) Computer Work 100% per day Telephone Work 60% per day Reading 100% per day Other, please specify Travel unassisted less up to 10% per year, via aircraft or privately owned vehicle. SBG, Inc. is an Equal Opportunity Employer If you need an accommodation seeking employment with SBG, Inc., please email recruiting@sbgts.com or call (703) 299-9093. Accommodations are made on a case-by-case basis.