DOCS Health

Compensation

Full Description

Job Type Full-time Description Job Description The Operations manager is responsible for leading the operational and financial performance of approximately 25 multi-specialty dental practices serving active-duty Service Members, military families, and Veterans. This role is accountable for driving revenue growth, increasing profitability, improving operational efficiency, and ensuring consistent execution across all locations. Key responsibilities include: • Drive revenue, profitability, and same-store growth across all practices. • Oversee daily operations to maximize productivity, patient access, and provider utilization. • Lead, coach, and develop Regional Managers and Practice Managers to achieve operational and financial goals. • Manage practice performance through KPI analysis, budgeting, forecasting, and P&L accountability. • Improve production, collections, scheduling efficiency, and patient retention. • Identify opportunities to expand services, increase patient volume, and optimize operational processes. • Partner with Recruiting, Clinical Leadership, Finance, and Business Development to ensure practices are fully staffed and positioned for growth. • Ensure compliance with company policies, HIPAA, OSHA, and all federal, state, and government healthcare regulations. • Foster a high-performance culture focused on accountability, operational excellence, and exceptional patient care. Requirements Job Requirements • Bachelor's degree in Business Administration, Healthcare Administration, or related field (MBA preferred). • Minimum of 8 years of multi-site operations leadership experience. • At least 5 years of P&L responsibility with a proven record of increasing revenue and profitability. • Experience leading multiple healthcare, dental, or retail locations. • Strong financial acumen with expertise in budgeting, forecasting, labor management, and KPI analysis. • Demonstrated ability to drive operational improvements, increase provider productivity, and improve patient experience. • Excellent leadership, coaching, communication, and organizational skills. • Experience managing cross-functional teams in a fast-paced, growth-oriented environment. • Dental Service Organization (DSO), healthcare, or military/government healthcare experience preferred. • Ability to travel up to 50%.