Dockside Cannabis

Compensation

Full Description

Job Title: Field Operations Manager Job Classification: Full-time, Salary, Exempt Job Wage: $87,000-95,000 Welcome to Dockside! You might know us by one of our four retail cannabis stores located throughout Seattle. We are a Washington state licensed (I502) retailer specializing in quality medical and recreational cannabis products and accessories. We aren’t just any cannabis retailer, however, as we constantly innovate, take pride in our inclusive and welcoming culture and are always evolving how we do business. We are proud to say we opened one of the first medical dispensaries in WA state and were the very first to be certified as a reliable source for quality cannabis products under the Patient Focused Certification Program. Our roots are deep as a medical cannabis purveyor. We also love to brag about some other amazing things about us: we are women and minority owned and live values of community, inclusivity, integrity, and health. We need a smart, passionate, and creative leader not afraid of taking the road less traveled and excited by the challenge of building businesses in the face of uncertainty as we continue opening stores across Washington and beyond. We need leaders not afraid of wearing many hats and managing a constantly changing workflow. We need leaders that are dedicated to the brand and the use of cannabis and passionate about the future of the industry. We are looking for a creative and dedicated individual who will fit with our collaborative culture. This is a hands-on role where you will be regularly engaging with store leadership and employees at each of our retail locations. As part of our structure that is unique to cannabis sales in WA state, AMO Enterprises NW is the professional services wing of our enterprise. In this role, you would work for AMO Enterprises NW while performing functions that serve the entire company. Job Summary: The Field Operations Manager provides administrative and operational support to the retail operations team from a corporate/head office environment. This role supports the execution of retail strategies, ensures operational consistency across stores, and assists with reporting, process improvement, and coordination between stores, suppliers, and internal departments. The Ideal Candidate Would Possess: Demonstrates eager curiosity and communicates confidently and professionally Brings an energetic, positive, and engaging approach to work Highly organized self-starter with strong ownership and follow-through Exhibits a background and work history that reflects a high level of integrity, accountability, and sound judgement. Able to balance being a “player/coach” — supporting frontline execution while reinforcing standards and best practices Cannabis industry experience is not required but considered a plus Reliable transportation and willingness to travel between locations as needed Key Responsibilities: Provide day-to-day administrative, analytical, and operational support to frontline teams under the direction of the Sr. Operations Manager Optimizes operational efficiency through planning, coordination, communication, and rollout of operational initiatives, procedures, and store updates Optimize inventory and supply chain processes, including stock reporting, allocations, reconciliations, and issue resolution. Create, monitor, maintain, and distribute operational reports related to sales performance, inventory accuracy, compliance, and KPIs Serve as a liaison between head office and store teams for operational questions and support needs Support store openings, refurbishments, and closures, including documentation and coordination tasks Maintain accurate, comprehensive and up-to-date documentation, including SOPs, operational manuals, and process guides Ensure compliance with state LCB regulations, company policies, health and safety regulations, and loss prevention standards Assist with managing budgeting, forecasting, and cost-control tracking, identifying risks and opportunities for improvement Support administration of retail systems, including POS, inventory management, and workforce tools Lead or support special projects and cross-functional initiatives as assigned by the Retail Operations team Support retail front office staff on all shifts to include hands on sales support outside of normal work hours. Stores are open 7 days a week 365 days a year. Qualifications: Minimum 2 years experience in retail operations, multi-unit store management, corporate retail support, or a similar role preferred Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Strong analytical and organizational skills with high attention to detail Previous experience with SOP and process documentation preferred Proficient in Microsoft Office (Excel, PowerPoint, Word); experience with retail systems is an advantage Preference for candidates with advanced Excel skills (PIvot tables, Vlookup), Power BI, and/or Tableau. Proficient in project and program management with experience with tools such as Trello, Asana, and Airtable. Strong written and verbal communication skills Experience working with data, reports, and process documentation Bachelor’s Degree in business, retail management, or in a related field is preferred Ability to travel between Dockside's multiple store locations. As such will need reliable transportation and an active drivers license. This role offers an exciting opportunity for an operations-focused individual to contribute to the success of our retail chain. If you have a passion for operational excellence and leadership in a retail setting, we invite you to apply for this position. Working With Us: This position may require some evening and weekend work as our retail operations are 8am - 11pm most days except holidays. Visiting and filling in at retail locations is required on occasion. The expectation is that most time spent will be in shop (3-5 days a week), while some strategy meeting work may be done remotely or in-office sessions. Candidates must reside in Western Washington, no relocation packages and we do not sponsor visa candidates. AMO Enterprises NW is an Equal Opportunity Employer. AMO does not discriminate or determine employment on the basis of race, religion, sex, gender identity, age, or any other factor; employment decisions are made only on the basis of qualifications, merit, and business needs. AMO is committed to an environment of mutual respect and maintains a zero-tolerance policy in regard to discrimination or harassment of any kind. We also value the power of diverse lived experiences and perspectives. We offer fantastic benefits to all employees who work 25+ hours a week including: Medical insurance (80% employer paid premiums towards our base plan)* Dental insurance Vision Insurance Flexible spending accounts (FSA) Generous and flexible PTO 401K with generous company match (after 90 days) Discounted rates on life insurance and other insurance products through AFLAC 6 paid holidays per year $15,000 in employer-paid life insurance Flexible schedules Employee discount of up to 40% off at Dockside stores on eligible items *medical plans are active on the 1st of the month after 60 days of employment We offer a competitive compensation and benefits package, and a collaborative work environment in an emerging market. The job description is representative of typical duties and responsibilities for the position and it is not all inclusive. Other duties and responsibilities may be assigned by the company to fluctuate with business needs. Please submit both a resume and a cover letter detailing your experience and why you want to work for us. We are interested in you whether or not you have experience in cannabis! Applications without cover letters will get lower priority in our screening process. We will accept applications until filled. Reference and background checks for finalists are part of the recruiting process of AMO and the Dockside Cannabis stores it serves.