DMV IT Service

Compensation

Full Description

Job Title: Business Analyst –4 Location: Augusta, ME Employment Type: Full-Time About Us: DMV IT Service LLC is a trusted IT consulting firm founded in 2020. We specialize in optimizing IT infrastructure and providing expert guidance to empower businesses to achieve their technology goals. Our services span system administration, cybersecurity, networking, and IT operations. With a client-first approach, we ensure long-term success for our clients through innovative solutions and industry best practices. Job Purpose: We are seeking a detail-oriented and highly organized Business Analyst to join our project team. As part of the Project Management Office (PMO), you will be responsible for supporting the documentation and development of Standard Operating Procedures (SOPs) for various business processes. Your primary role will involve collaborating with stakeholders across departments to ensure accurate, clear, and usable documented procedures, contributing significantly to the success of the Workday implementation. SOP Documentation & Development: Work with subject matter experts (SMEs) to analyze, document, and formalize business processes into clear and concise SOPs. Develop process maps, workflows, and narratives to capture end-to-end procedures. Conduct interviews, workshops, and document reviews to gather requirements and validate process steps. Collaboration & Validation: Collaborate with cross-functional teams, including QA, operations, and project teams, to ensure SOPs are validated and implemented. Ensure SOPs are aligned with policy, compliance, and operational needs while adhering to organizational standards. Documentation Management: Maintain a version control system for all SOPs and manage updates or revisions as needed. Translate technical and complex information into reader-friendly guidance for non-technical audiences. Supporting Materials: Assist with the creation of supporting materials such as training guides, checklists, job aids, and FAQs to ensure proper usage of SOPs. Required Skills & Experience: Workday Experience: Previous experience with Workday implementation, business processes, or similar systems is highly desirable. Education: Bachelor’s degree in Business Administration, Communications, Information Systems, or related field. Experience: 3+ years of experience as a Business Analyst, Technical Writer, or Documentation Specialist, preferably in government, healthcare, or enterprise environments. Proven experience developing and maintaining SOPs, process documentation, or procedural manuals. Technical Skills: Strong understanding of business process analysis, workflow modeling, and requirements gathering. Proficiency with Microsoft Office Suite (Word, Visio, Excel, PowerPoint). Familiarity with SharePoint, Confluence, or similar documentation repositories. Communication Skills: Excellent written and verbal communication skills, with an eye for detail and clarity. Ability to translate technical jargon into clear, step-by-step guidance for non-technical users. Organizational Skills: Strong organizational skills with the ability to manage multiple SOPs across various stakeholders and deadlines. Ability to work independently while also being part of a collaborative team.