DMI (Digital Management, LLC)

Compensation

Full Description

Job Description: • Lead process improvement initiatives within the Delivery Tower • Collaborate with cross-functional teams to enhance service delivery • Develop and maintain IT service management processes and practices • Analyze service performance to identify areas for enhancement • Ensure compliance with ITIL best practices • Provide leadership and guidance on IT service management processes Requirements: • At least five years of detailed experience in an IT service management or process management role within the last seven years • Must hold an active ITIL 4 Foundation certification • Higher-level ITIL 4 certifications are a significant advantage • Deep understanding of the ITIL 4 framework, including the Technology Business Management Council’s TBM Taxonomy, Version 4.0 • Proficiency in using ITSM tools (e.g., Ivanti) • Strong analytical and problem-solving skills • Excellent communication, interpersonal, and leadership skills • Ability to manage and motivate cross-functional teams • Must be a U.S. Citizen Benefits: • Virtual health visits • Commuter perks • Pet insurance • Entertainment discounts • Annual performance reviews • Tuition assistance • Internal career growth opportunities • Generous 401(k) matches • Life and disability insurance • Financial wellness tools • Annual awards • Service anniversaries • Referral bonuses • Peer-to-peer shoutouts