Diverse Systems Group, LLC

Compensation

Full Description

Job Description: • Lead requirements gathering sessions with business stakeholders and SMEs • Analyze and document current-state and future-state business processes • Translate business needs into functional requirements, user stories, and acceptance criteria • Collaborate with ServiceNow developers and architects to support solution design • Assist with the configuration of workflows, forms, reports, and dashboards • Coordinate and support User Acceptance Testing (UAT) • Ensure alignment with ITIL processes (Incident, Change, Problem, Request) • Support change management, training, and user adoption efforts • Identify opportunities for continuous process improvement Requirements: • 5+ years of experience as a Business Analyst • 3+ years working directly with ServiceNow • Strong knowledge of ITSM, ITOM, CSM, and CMDB from a functional perspective • Experience creating user stories, process flows, and business documentation • Ability to communicate effectively between business and technical teams • Solid understanding of ITIL concepts • ServiceNow Certified System Administrator (CSA) – required Benefits: