DISCOVERY PLACE INC

Compensation

Full Description

Job Details Job Location: Discovery Place, Inc. - Charlotte, NC Position Type: Temporary Education Level: High School Diploma Salary Range: Undisclosed Travel Percentage: None Job Shift: Any Job Category: Nonprofit - Social Services Description POSITION SUMMARY Discovery Place is hiring a Temporary Membership Sales Associate to help grow our member base and keep current members engaged. This role combines direct sales with phone and email outreach to prospects and existing members. The Temporary Membership Assistant’s primary responsibility will be to manager customer correspondence via the membership phone line and the membership email in-box. provide forward-facing, on-site customer service to Discovery Place Members. Additionally, they will be responsible for processing memberships in our database. ESSENTIAL DUTIES AND RESPONSIBILITIES • Answer and respond to customer inquiries received through the Membership phone-line and Membership email within 24 hours. • Work as a team member in concert with other Membership Associates and Assistants to ensure processing and mailing of new and renewed memberships in a timely manner Qualifications MINIMUM QUALIFICATIONS REQUIRED: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Ability to provide excellent and prompt customer service to the general public and Discovery Place Members Ability to analyze data and utilize information to inform decision-making Ability to communicate clearly with members Ability to persuasively articulate the benefits of membership to non-members Ability to work both as a team member and autonomously in a fast-paced, deadline-driven, results-oriented environment Ability to work weekends is required Must be able to follow policies and procedures; Complete administrative tasks correctly and on time. PREFERRED QUALIFICATIONS: Proficiency in Altru or similar database Identifies and resolves problems in a timely manner. Meets challenges with resourcefulness. Demonstrates quality work, accuracy, thoroughness and a high level of attention to detail; Looks for ways to improve and promote quality and efficiency. Responds well to questions; provides detailed and informative answers. Writes clearly and informatively. Listens and responds well to questions. Reacts well under pressure. PHYSICAL REQUIRMENTS: Must be able to lift boxes up to 25 lbs. Must have valid driver’s license to be able to drive to off-site locations on occasion Walking, standing and sitting during the day at various locations Employees of Discovery Place should uphold the mission, vision and values of the organization. We create positive change in our communities through our four core values: (1) science leads us, (2) equity drives us, (3) integrity guides us, and (4) innovation energizes us. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly. The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.