Disabled Veteran Solutions

Compensation

Full Description

Build a Long-Term Career With DVS Inbound Customer Service Agent (Remote) At Disabled Veteran Solutions (DVS), customer service is not a stepping stone-it's a profession. We're looking for individuals who take pride in reliability, professionalism, and doing the right thing every day for the people they serve. If you're seeking stable, long-term employment, value structure and accountability, and want to grow with a company that invests in its people, this role was designed for you. About the Role As an Inbound Customer Service Agent, you'll support government-based programs that make a real difference in people's lives. This is a high-trust, high-responsibility role where consistency, attention to detail, and follow-through matter. This position is best suited for candidates who: Enjoy helping others in a structured environment Are dependable, punctual, and committed to long-term success Take ownership of their work and understand the impact of quality service Want to grow within a customer service career path What You'll Be Responsible For Handling inbound calls with professionalism, empathy, and confidence Providing accurate information, basic troubleshooting, and clear next steps Scheduling appointments and submitting support tickets when appropriate Documenting each interaction thoroughly and accurately in our systems Following up with customers when required to ensure resolution and satisfaction Adhering to program guidelines, compliance requirements, and quality standards What We're Looking For Required Qualifications A quiet, dedicated home workspace free from distractions Reliable high-speed internet, ethernet connection Windows-based computer (dual monitors preferred) and USB-wired headset High school diploma or GED Ability to pass a background check Strong verbal and written communication skills Consistent availability Monday-Friday between 8:00 a.m. - 8:00 p.m. EST Preferred (Not Required) Prior customer service or call center experience Comfort working with structured systems and documentation Bilingual English/Spanish (highly valued) Why Top Performers Choose DVS Stability: Long-term programs with predictable schedules Purpose: Meaningful work supporting Veterans, Military Families, and public service programs Accountability: Clear expectations, coaching, and performance standards Growth: Opportunities to advance into senior, training, QA, or leadership roles Respect: A professional, people-first culture that values reliability and contribution About Disabled Veteran Solutions Disabled Veteran Solutions is a nationally recognized Business Process Outsourcing provider and a certified Service-Disabled Veteran-Owned Small Business. We are committed to operational excellence, integrity, and building long-term careers for our team members-many of whom are Veterans, Military Family members, and individuals seeking stability and purpose in their work. Schedule & Training Details Training Start Date: January 5, 2026 Training Schedule: Monday-Friday, 9:00 a.m. - 4:30 p.m. EST Location: Fully Remote (EST hours required) If you're looking for more than "just a job" and are ready to commit to a professional customer service career, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.