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DH

Dilling Heating, Cooling, Plumbing & Electrical

via Icims

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Customer Service Representative

Charlotte, North Carolina
Full-time
Posted 3/10/2026
Direct Apply
Key Skills:
Customer Service
Call Center Operations
Conflict Resolution

Compensation

Salary Range

$55K - 70K a year

Responsibilities

Handle inbound customer service inquiries, schedule maintenance visits, perform quality checks, and follow up on customer reviews.

Requirements

At least one year of customer service or call center experience, conscientiousness, attention to detail, honesty, integrity, and passing background and drug screenings.

Full Description

Overview Stability | Competitive weekly Pay + Benefits | Growth Opportunities + Training Looking to TRADE UP to a better opportunity? Dilling Heating Cooling Plumbing and Electrical to find the best Customer Service Representative in the area. Who WE Are: We are a Heating, Cooling, Plumbing and Electrical company in Charlotte, NC that has a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. Compensation: $18 - $22/hour + Up to $1000 in weekly bonus potential! Why join THIS team? Weekly Pay & Paid Training Medical, Dental, Vision Insurance Health Savings Account Short & Long Term Disability Company Paid Life Insurance PTO including vacation and holiday Matching 401(k) & ROTH IRA On-going training & development, growth opportunities What you will do: Call customers from prior day for quality check Call maintenance customers and schedule visits Call on customer list to offer promotions Follow up on reviews positive and negative General inbound customer service What you bring: Customer Service/Call Center: 1 year (Preferred) Service Titan experience is a plus Strong attention to details Conscientious, team player Desire to help serve customers Honesty, integrity, quality craftsmanship and a good attitude Clear background check and drug screen Must be 18 or older Schedule: Monday - Friday, 8:00am - 5:00pm Monday - Friday, 11:00am - 8:00pm Friday, Saturday, Monday, Tuesday, 7:00am - 6:00pm If this sounds like something you would like to join for a long-term career move, apply today! Posted Min Pay Rate USD $18.00/Hr. Posted Max Pay Rate USD $22.00/Hr.

This job posting was last updated on 3/11/2026

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