Dila Recruitment

Compensation

Full Description

Position: Customer Support Specialist Work model: Fully remote (within Greece) Location: Anywhere in Greece Employment type: Full-time What the role involves: Providing support to customers through phone conversations, chat, and email correspondence Following up on support tickets/cases to guarantee timely, high-quality closures Upholding superior customer experience standards while representing a major international brand Demonstrating empathy and building reliable, professional partnerships with clients and stakeholders Actively contributing to achieving client-specified goals and company performance objectives We are looking for: Fluency in German (C1/native preferred) Very good English at B2 level or above Outstanding interpersonal and problem-solving skills with a customer-first mindset Comfortable with technology, computers, and multiple software platforms Resourceful individual capable of handling various tasks simultaneously Positive, collaborative team player suited to a high-volume, evolving environment What we provide: Complete, cost-free relocation help: covered flights, 2-week hotel stay with breakfast, and dedicated housing search support Competitive base pay + two extra salaries annually + performance bonuses; Sundays & public holidays paid at 200% Healthcare benefits package plus various employee perks and discounts Professional, certified training program Clear advancement opportunities and personal development Engaging social events and community responsibility projects Free Greek language courses online