Digital Guru

Compensation

Full Description

Digital Guru is looking for a Tier 1 Bench & Helpdesk Technician to join our team in Edina, MN, Fergus Falls, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You’ll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues. Responsibilities: • Diagnose and repair desktops, laptops, and peripherals • Configure new systems (OS install, drivers, apps, security) • Perform firmware/BIOS updates and hardware diagnostics • Prepare systems for delivery and maintain a clean work area • Track inventory and update asset records • Answer customer calls and create/update tickets in Syncro • Resolve Tier 1 issues (password resets, printer problems, basic app/network issues) • Escalate complex issues to Tier 2/3 as needed Requirements: • High school diploma (CompTIA A+ or Microsoft certs preferred) • 1+ year hardware repair or helpdesk experience (MSP a plus) • Windows, Microsoft 365, and networking knowledge • Familiarity with imaging and deployment tools • Strong communication, problem-solving, and time management skills • Ability to lift up to 50 lbs