Digital Domination

Compensation

Full Description

Senior Account Manager – Client Success We’ve had a large influx of applicants. To stand out, please send us a short Loom video introducing yourself via the Indeed direct message chat feature. In your video, share: • What you know about digital marketing and SEO. • Stories of how you’ve successfully managed difficult or high-maintenance clients. • How your attention to detail helped deliver better outcomes. • Your experience with GoHighLevel CRM, Slack, and Google Workspace. • How you’ve helped clients grow into ascension and upsells in the past—or how you’d approach it. • What your goals are in 3, 5, 10 years. • Anything else we should know about you. Please share the Loom link via Indeed chat. Extra Credit: Previous Agency Owner or Decision-Maker? Have you previously owned a business or an agency or worked as a C-suite decision maker? We encourage you to apply. Many of our best hires come from leaders who loved strategy and client impact but didn’t want the constant burden of: • Endless payroll and hiring headaches • Accounting and bookkeeping fires every month • Chasing late-paying clients just to keep cash flow steady • Legal and HR compliance nightmares • Putting out fires when contractors disappear or underdeliver • Feast-or-famine cycles of lead generation and sales • Vendor negotiations and tech platform drama • Never-ending admin tasks that take you away from client impact At Digital Domination, we take care of the boring, messy, and stressful parts of running the business. That frees you up to focus on what you do best: leading clients, driving growth, and making high-level impact—without the weight of ownership slowing you down. ------------------------------- About DigitalDomination.ai Digital Domination is not a traditional marketing agency. We don’t just “maintain” accounts- we help local businesses dominate their markets through measurable growth in Google Maps, AI search, and beyond. Our clients rely on us not only for results but also for proactive communication, precise organization, and strategy that makes them confident in their investment. That’s where you come in. Why Apply for Senior Account Manager – Client Success? • Client-Facing Leadership: You’ll be the trusted partner for our clients, guiding them through their journey and ensuring they see consistent wins. • Growth-Focused Role: This is about retention and client success first—but you’ll also help clients ascend into higher-value services and introduce natural upsells when the time is right. • Direct Access to Leadership: Work closely with founders and decision-makers. Your ideas won’t get lost in layers of management. • Fast-Growth Company: Be part of a team that’s pushing the boundaries of digital marketing and AI-driven visibility, and be a leader to grow your army of Account Managers. Your Mission Your role is to retain, protect, and grow client accounts by delivering excellent communication, attention to detail, and proactive support. • Build strong, trust-based client relationships. • Keep clients informed and engaged with clear updates and reporting. • Anticipate risks and solve problems before they escalate. • Use our systems to keep every detail organized and visible to the team. • Guide clients into ascension and upsells that increase their success when momentum is high. What You’ll Do Daily • Run organized Loom client updates to be proactive with communication, and also run onboarding and progress Google Meet calls. • Review team-prepared reports, highlight wins, and clearly document next steps. • Keep every update tracked inside GoHighLevel CRM—no details left hanging. • Use Slack to communicate with our internal team and keep workflows moving quickly. • Organize docs, spreadsheets, and shared materials inside Google Workspace so nothing slips through the cracks. Weekly • Coordinate with the delivery team to keep projects green and clients happy. • Proactively check in with clients so they’re never left wondering. Monthly • Lead client strategy calls: present results in plain English, outline next steps, and introduce ascension/upsell opportunities when appropriate. • Collect reviews, testimonials, and referrals during peak satisfaction. What Success Looks Like • Clients feel supported, organized, and clear on results. • Churn stays near zero because ROI is always obvious. • GoHighLevel CRM is up-to-date with every detail documented. • Slack channels show crisp, proactive communication. • Google Workspace stays clean and organized—clients and team never hunt for info. • Clients expand into additional services because you guided them at the right time. Who You Are • Experience with Digital Marketing, SEO and AI LLMs • Detail-Oriented: You notice the small things that others miss. • Client-Centered: Skilled at managing expectations and building confidence. • Proactive: You head off issues before they become problems. • Tech-Savvy: • Comfortable inside GoHighLevel CRM for tracking accounts. • Fluent in Slack for fast, effective communication. • Strong with Google Workspace (Docs, Sheets, Drive, Calendar) for organizing everything. • Growth-Minded: Open to learning how to introduce upsells and guide clients into higher-value solutions. What We Offer • Competitive base salary (DOE). • Performance bonuses tied to retention, ascension, and upsell milestones with uncapped commission for every client. • Proven SOPs and training to make your job smooth. • A culture of excellence—no drama, just results. • Growth. Job Type: Full-time Projected Total Compensation: $64,610.31 - $120,000.00 per year Work Location: Remote