Digilock

Compensation

Full Description

The Sales Operations Manager is a critical role responsible for enhancing the overall efficiency, effectiveness, and productivity of the sales function within the organization. This position focuses on driving process improvements using analytics and ensuring excellence in customer relationship management (CRM) systems. The role combines strategic leadership with hands-on execution, providing essential support to the sales team while managing critical areas such as sales reporting, enablement, and system administration. As a certified Salesforce Administrator, you will take ownership of the Salesforce platform, ensuring it is fully aligned with our strategic sales goals and providing actionable insights to sales leadership for data-driven decision-making. • **This role is 100% onsite in our Houston, Texas office.*** Key Responsibilities Sales Operations & Strategy • Partner with the Sales Director to design and execute sales strategies that align with company objectives. This includes defining target markets, understanding customer needs, and identifying key sales opportunities. • Develop and continually optimize and document sales processes, including identifying bottlenecks and inefficiencies. Create and maintain robust forecasting models and effective pipeline management practices to ensure accurate sales predictions and performance tracking. Oversee sales reporting and analytics to provide visibility into performance, trends, and opportunities. • Support the annual planning process by coordinating quota setting and sales compensation models, ensuring they incentivize desired behaviors and align with business objectives. Recommend and implement process improvements to enhance sales efficiency and data quality. Salesforce Administration & Optimization • Serve as the primary Salesforce Administrator and the go-to subject matter expert for all Salesforce-related functionalities within the sales organization. Manage system configuration, including objects, fields, workflows, automations, dashboards, and integrations. • Maintain user roles and permissions, ensuring data integrity and compliance with company standards. Work to prevent data issues through diligent oversight and proactive maintenance practices. Identify and deploy new Salesforce features to support business growth. • Provide comprehensive end-user training, create detailed documentation, and offer ongoing adoption support across the sales organization to ensure all team members can leverage Salesforce effectively. People Management & Leadership • Support management of the sales team, including Regional Sales Managers and Technical Account Representatives. Provide training, guidance, and direction to help them meet their individual and team goals. • Set clear goals and performance metrics, leading regular assessments of team performance and providing constructive feedback. • Create a workplace culture that values accountability, teamwork, and ongoing improvement. Set clear expectations for responsibilities and encourage open communication among employees. • Provide support for employee relations by offering guidance and resources in the workplace. Make sure employees feel comfortable discussing their concerns and seeking feedback to improve their skills and performance • Collaborate cross-functionally with teams in Marketing and Customer Success to ensure a unified approach to data and process alignment, enabling effective communication and operational efficiency across the organization. Qualifications • Bachelor’s degree in Business, Marketing, Information Systems, or a related field, providing a solid foundation for understanding business dynamics and sales processes. • 5–7+ years of experience in Sales Operations, Revenue Operations, or related field. • Salesforce Administrator certification required; additional Salesforce certifications (Advanced Admin, Sales Cloud, etc.) preferred. • Robust analytical and problem-solving skills, paired with expertise in CRM reporting and BI tools. Ability to leverage data effectively to inform decision-making. • Strong experience in people management, including supporting a team within a fast-paced environment, showcasing commitment to team development. • Excellent written and verbal communication skills. • Deep understanding of sales processes, forecasting, and CRM best practices. Why Should You Apply? At Digilock, you will have the chance to work with great people on exciting projects. Part of being in a growing company is that change is constant. We embrace change and aim to innovate with passion. This is what drives us and our company forward. We provide a competitive salary and benefits package. Highlights of our current benefits package include Medical, Dental/Vision, Long-Term Disability, Life Insurance, 401K Match up to 4%, AFLAC, Wellness Program Reimbursement, PTO, and a generous holiday schedule with pay. We provide food and snacks throughout the week in our fully stocked kitchens/breakrooms and have company outings.