Diedre Moire Corp.

Compensation

Full Description

Job Title: Field Service Manager Company Overview: Diedre Moire Corp. is a leading innovator in automated machinery solutions, specializing in manufacturing production line automation, assembly, processing, and packaging systems. With a commitment to cutting-edge technology and customer satisfaction, we serve a diverse range of industries from our headquarters in Hartford, CT. Role Overview: As the Field Service Manager, you will lead and manage a team of service technicians to ensure the efficient installation, maintenance, and repair of automated machinery. This customer-facing role requires strong leadership and technical expertise to drive service excellence and support operational goals. What You'll Do: - You will supervise and coordinate the daily activities of field service technicians. - You will ensure timely and effective resolution of customer service issues related to automated machinery. - You will develop and implement service protocols and best practices. - You will collaborate with manufacturing and production teams to optimize machinery performance. - You will provide technical training and mentorship to service staff. - You will manage service schedules, resources, and budgets. - You will maintain strong customer relationships and act as a primary point of contact. - You will analyze service data to identify trends and recommend improvements. What You Bring: - Minimum of 5 years experience in field service management or a related supervisory role. - Strong technical background in automated machinery, manufacturing production lines, or assembly automation. - Proven leadership skills with experience managing and developing teams. - Excellent problem-solving and communication skills. - Ability to work in a fast-paced, customer-focused environment. - Proficiency with service management software and Microsoft Office Suite. Bonus Points If You Have: - Experience in packaging machinery and processing automation. - Familiarity with manufacturing quality standards and compliance. - Technical certifications related to automation or machinery maintenance. - Experience working in a customer-facing engineering role. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and paid time off. Ready to Apply? Please submit your resume and cover letter to careers@diedremoire.com with the subject line "Field Service Manager Application." We look forward to hearing from you!