Diedre Moire Corp.

Compensation

Full Description

Job Title: Field Service Manager Company Overview: Diedre Moire Corp. is a leading innovator in automated machinery solutions, specializing in manufacturing, production line machinery, and automated assembly and packaging systems. With a commitment to cutting-edge technology and customer satisfaction, we serve a diverse range of industries from our headquarters in Hartford, CT. Role Overview: As a Field Service Manager, you will lead and manage a team of service technicians, ensuring the efficient operation and maintenance of automated machinery for our clients. This role is customer-facing and requires strong leadership to coordinate service activities and deliver exceptional support. What You'll Do: - You will supervise and coordinate the daily activities of field service technicians. - You will manage customer relationships, ensuring timely and effective service delivery. - You will oversee troubleshooting, repair, and maintenance of automated machinery. - You will develop and implement service protocols and best practices. - You will collaborate with manufacturing and production teams to optimize machinery performance. - You will provide training and mentorship to service staff. - You will monitor service metrics and prepare reports for senior management. - You will ensure compliance with safety and quality standards. What You Bring: - Minimum of 5 years experience in field service management or a related engineering role. - Strong technical knowledge of automated machinery, assembly, and packaging systems. - Proven leadership skills with experience managing service teams. - Excellent customer service and communication abilities. - Ability to analyze technical issues and implement effective solutions. - Proficiency with service management software and reporting tools. Bonus Points If You Have: - Experience in manufacturing or production line automation. - Background in mechanical or electrical engineering. - Familiarity with safety regulations and compliance standards. - Certification in project management or related fields. What We Offer: - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance. - We offer opportunities for professional development and career growth. - We offer a supportive and collaborative work environment. - We offer flexible work schedules and remote work options. Ready to Apply? Please submit your resume and cover letter to careers@diedremoire.com with the subject line "Field Service Manager Application." We look forward to hearing from you!