DHI Group, Inc.

Compensation

Full Description

Level II Support Specialist (Lead Path) – Houston, TX Full-Time | Direct Hire | Travel Required Managed Intelligence Provider (MIP) Overview DHI is seeking a skilled Level II Support Specialist to take point on escalations, mentor Level I techs, and support major onsite projects across Texas and occasionally other U.S. regions. This role is technical first, with a pathway into team leadership and client-facing responsibilities. Responsibilities · Serve as Level II escalation for desktop, networking, O365, Azure, and security issues · Mentor Level I technicians; assist with ticket quality and queue management · Lead onsite work for complex projects, deployments, and facility buildouts · Support travel within Texas and to other states as required · Assist with pre-sales discovery, project scoping, and client solution design · Maintain strong documentation and customer communication Requirements · 3–5+ years IT support experience (MSP experience highly preferred) · Strong Level II skills: Windows, Azure AD, O365, networking, security · Experience coaching or guiding junior technicians · Excellent communication and professionalism · Reliable transportation + willingness to travel · Ability to support flexible schedules and after-hours rotation · Growth mindset with interest in leadership Benefits · Healthcare · Coursera continuing education (partial/full coverage possible) · Retirement Account (with match) is available · Collaborative culture, strong leadership path, impactful work