Dexian

Compensation

Full Description

Job Title: Insurance Customer Service Representative Pay range: $20- $21 Location: Nashville, TN 37203 (Onsite) Duration: 11+ months with possible extension Job summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes. • Solicit sale of new or additional services or products. Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage ones time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: • High school diploma or GED required. • 5-7 years customer service related experience required. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/_ to learn more._ Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Job Types: Full-time, Contract Pay: $19.00 - $21.00 per hour Expected hours: 40 per week Work Location: In person