DEX Imaging

Compensation

Full Description

FLEX HOURS POSITION AVAILABLE / WORK FROM HOME Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are looking for part-time, remote Service Support Representative to handle Tier 1 customer calls. Up to 29 hours per week. We provide all tools needed to Work from Home for this role! Starting pay $20 per hour! • MUST HAVE RELIABLE INTERNET CONNECTION What you’ll do: • Answer customer questions and requests for supplies, service and troubleshoots 1st level technical issues via inbound calls and/or voice mails, emails, alerts. • Tier 1 is responsible for positively building and maintaining excellent customer service and identifying when technical support can be supported via phone. • Provide Clear and concise communications and follow up with customer on company schedule, requested lead and delivery times. • Work with Tier 2 team to seamlessly pass escalated customer technical issues quickly and efficiently • Track, route, and escalate unresolved issues to Management • Remain current on constant process updates and technology used within the company • Perform duties with awareness and in accordance with the organization's policies and applicable laws • Performs other duties as directed by management Your Qualifications: • High School Diploma • MUST HAVE RELIABLE INTERNET • Experience in a call center environment a plus. • Knowledge of Word Processing software; Spreadsheet software; Order processing systems and Contact Management systems • Ability to empathize with customer is critical • Ability to multi-task (i.e. talking and typing simultaneously) in a fast paced environment • Possess organizational and time management skills • Proficient in Microsoft Office (Word, Excel, Outlook) and basic internet skills • Demonstrate professional communication skills with a high degree of initiative, mature judgment and discretion • Ability to navigate through multiple systems • *This part time position is not eligible for medical benefits. The position does receive holiday pay based on the hours worked per day.