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Job Title: ECM Workflow Design Associate Location: Atlanta, GA (Remote/Telecommuting OK) Company: Mosaic Corp Employment Type: Full-Time Compensation: Based on experience and contribution level About Mosaic Corp Mosaic Corp is a provider of Enterprise Content Management (ECM) solutions, offering scalable HTML5-based applications for document management. With over 20 years of experience, Mosaic serves a diverse clientele, including municipalities, colleges, financial services, real estate, and manufacturing. The company specializes in paperless automation, intelligent data capture, and workflow integration with ERP systems. Position Overview This is a growth-oriented, development-focused role for a motivated individual eager to learn and contribute to ECM software implementation and support. The position involves: Workflow Design using DocStar ECM for AP Automation, HR document management, and other back-office processes. Technical Support for ECM applications, starting with basic tasks and evolving into more complex responsibilities. Key Responsibilities Learn and master DocStar ECM workflow tools. Design and configure rules-based workflows for customer implementations. Provide technical support, including user setup, client installation, and troubleshooting. Engage with customers via remote tools (Teams, VPN). Conduct software training and present solution deliverables. Log time and activities in ConnectWise for project tracking and billing. Participate in Agile-style team meetings twice weekly. Collaborate with team members to share progress, challenges, and solutions. Required Skills & Qualifications Strong familiarity with software applications (installation, configuration, support, training). Excellent customer engagement and communication skills. Ability to work independently and be available from 8:00 AM to 5:00 PM daily. Experience with or willingness to learn ConnectWise. Basic understanding of SQL, REGEX, ODBC, and connection strings (preferred). Strong interpersonal skills: active listening, reliability, motivation, patience, and teamwork. Preferred Experience Prior experience in ECM or document management systems. Exposure to AP Automation or HR document workflows. Familiarity with Agile methodologies and remote collaboration tools. Compensation & Growth Income is performance-based with quarterly reviews and adjustments. Mosaic provides extensive training and expects high engagement and contribution.