Detroit Tigers

Compensation

Full Description

Job Summary: The event operations manager is responsible for the implementation and execution of operational aspects of Tigers games and events held at Comerica Park booked by the Detroit Tigers, Ilitch Sports and Entertainment, and 313 Presents. Manages all day-to day venue operations while collaborating with the Detroit Tigers, IS&E, and other event organizers to ensure maximum operational efficiency. This position is responsible for confidential and proprietary information with respect to matters of significance to the business and will operate autonomously. Key Responsibilities: Perform responsibilities in accordance with the policies, procedures and applicable laws Deliver world class service in all aspects of the operation that delight and exceed expectations of our guests, clients and partners Oversee the facilitation of the needs of clients conducting events Comerica Park. Represent the venue during the booking and advance planning phase of all events Lead pre-event planning meetings in order to execute the operational logistics of the venues for events in cooperation with relevant departments including booking, marketing, public relations, concessions, merchandise, parking, event staff, guest relations and operations personnel Act as primary liaison between departments providing all necessary and appropriate direction, information, etc. to help oversee all aspects of the event Liaison with municipal departments such as City of Detroit Police, Tactical Ops, Fire Marshal in matters related to event operations, ensuring events are operated within respective codes and ordinances, ensuring the safety of our guests Participate in periodic venue meetings to communicate venue operations planning and execution Manage completion of pre-event projections and post event final costs and submit data to leadership, venue management, and appropriate entities (e.g. DTI, IS&E, 313 Presents, etc.) in a timely manner Research and analyze best practices and make recommendations to management on reducing event costs and maximizing efficiencies Manage all aspects of event day operations including load in, load out, and production crews. Takes the lead in critical logistical decisions Act as manager on duty when Director of Event Operations is not present and represent the venue as needed relative to event settlements with promoter / tour Collaborate with F&B, Box Office, Corporate Partnerships, Security, Parking, Engineering Services, and Housekeeping to deliver best in class event experience Serve in a leadership function for emergency response teams/emergency preparedness training Assist in developing the annual Operations budget. Monitor the budget and identify variances Assist in managing the Master Building Schedule, prioritizing and organizing times for all public and private events in conjunction with Event Booking and all involved departments with maximizing revenue as a primary goal Performs other duties as assigned Required Knowledge, Skills and Abilities: • Bachelor’s degree in a technical discipline or applicable certification. Minimum of three (3) years of related work experience, including but not limited to sporting events, major concerts, touring shows, and stage and theatrical labor force. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. • Minimum of one (1) year of supervisory experience that includes hiring, coaching, training and performance management. • Proof of federal, state and municipal regulatory and legal regulations (e.g.: OSHA) • Extensive experience and knowledge of audience control techniques and principles. Demonstrated knowledge of principles of operation of a public assembly facility. • Demonstrated experience projecting and managing budgets, financial statements and monitoring and explaining variances. • Highly effective verbal, written and presentation communication skills with the ability to communicate to a variety of audiences. • Possess the highest integrity and ethical standards and demonstrate a solid work ethic. • Demonstrated ability to establish and maintain strong working relationships with hourly staff. • Effective prioritization skills, meeting time and budgetary commitments while managing multiple, concurrent projects. • Detail oriented – ability to keep accurate and detailed records. • High computer literacy with proficiency in MS Word, Excel, PowerPoint and CAD. Preferred Knowledge, Skills and Abilities: • Experience working in the sports and entertainment industry. Working Conditions: • Irregular and extended hours including nights, weekends, and holidays. • Exposure to high noise level. • Frequent visual/auditory attention. • Must be able to lift/carry 25-50 lbs. • Must be able to stand for long periods of time; climb stairs. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Detroit Tigers. Detroit Tigers is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested. PRIVACY POLICY Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Formed in 1901, and a charter member of the American League, the Detroit Tigers have won four World Series and 11 American League Championships. Since being purchased by the Ilitch family in 1992, the club has made two World Series appearances, established record-setting attendance, and played host to the 2005 Major League Baseball All-Star Game. The Tigers have developed a young core of talent through the Major League Baseball Draft, intentional free agency, and player trades, while implementing a long-term strategy focused on sustainable success. In 2022, Chris Ilitch, chairman and CEO of the Detroit Tigers, hired Scott Harris as the club’s President of Baseball Operations.