DETROIT ENGINEERED PRODUCTS INC

Compensation

Full Description

The candidate will be responsible for efficiently managing and resolving a high volume of helpdesk inquiries via email and phone. This role requires excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities: • Process and respond to helpdesk emails and phone calls in a timely and professional manner • Troubleshoot and respond to suppliers with solutions to their inquiries • Manage and maintain accurate records of helpdesk interactions Provide exceptional customer service and ensure a positive experience for all users   Skills Required    • Strong communication and interpersonal skills • Basic technical knowledge and problem-solving skills • Ability to work independently in a fast-paced environment, prioritizing tasks effectively, and managing multiple responsibilities with excellent organizational and time management skills    Experience Required      • Previous experience with the Ivalua Source-to-Pay platform            Education Required       • 3+ Years with High School Diploma | 1+ Years with AA Pay: $32.00 - $34.00 per hour Benefits: • 401(k) • Life insurance • Paid time off Work Location: In person