Desktop & Depot Support

Compensation

Full Description

Description: Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as IT Helpdesk Security Analyst in Richardson, TX. In this role you will work as part of a team to administrate the security aspects of an enterprise environment. Responsibilities of the IT Help Desk Security Analyst: • Initial point of contact for users via telephone, email, face-2-face to provide technical support of hardware, systems, sub-systems and/or applications • Assist with navigating around application menus, may be required to remote into the user's computer • Troubleshoot network connectivity issues, working with remote employees on a VPN • Develop and sustain an effective and productive user relationship, making them and their needs a primary focus • Offer alternative solutions where appropriate with the objective of going the extra mile to resolve issues • Escalate complex problems to the L2/L3 staff Qualifications: • Familiarity with PKI certificates and RSA authentication support • Understanding of Active Directory to unlock and reset passwords • Previous computer technical support preferred • Strong knowledge of Network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users • Proficient with troubleshooting all Windows Operating system • Ability to troubleshoot and resolve email issues • Ability to communicate clearly and professionally, both verbally and in writing • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues • Current CompTIA A+ CE, Network+ CE or Security+ CE certifications a plus Requirements: • Must be within driving distance of Richardson, TX and willing to work onsite 2 days a week • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status • This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes. What is Important to Us: • You are an excellent communicator in writing and speaking. • You have the ability to work independently but also value teamwork. • Your problem-solving skills are excellent. • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career. • You seek a community of virtue-centered co-workers and clients. What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers