Desire Home Care

Compensation

Full Description

Desire Home Care (DHC) is a privately owned and family oriented company that provides in-home care for seniors , adults and children facing physical and/or medical challenges. We believe that everyone should and deserves to live life with joy, dignity and most importantly to its' fullest. Our caregivers come highly trained and with heart full with compassion eager to assist you in reaching those special milestones. We assist with personal care, meal preparation, transportation and mobility, and in home respite services in an environment familiar to you, surrounded by loved ones and special memories. We strive to provide quality care you can trust, and pride ourselves in providing excellent and affordable care. Care plans are personalized to fit each individual client’s needs. Desire Home Care staff work closely with family members and other support staff to ensure that appropriate and quality care is given to all clients. Our caregivers are certified and bonded. Our Mission: Our values are simple. Desire Home Care strives to offer quality and affordable compassionate home care services, while meeting your needs and exceeding your expectations. About The Role Are you passionate about helping others and solving problems? We are looking for an enthusiastic Online Customer Support Advisor to join our Customer Support team. This is an hourly, full-time position that offers a dynamic and rewarding opportunity to assist customers with their inquiries efficiently and professionally, all while representing the company in a positive light. If you enjoy engaging with people, have excellent communication skills in English, and thrive in a fast-paced environment, this role is for you. What You'll Do • Respond to customer inquiries through email, chat, and other online platforms in a professional and timely manner. • Resolve customer issues by troubleshooting and providing accurate solutions to their problems. • Provide detailed information about products, services, and company policies to customers. • Escalate complex issues to appropriate departments when necessary while maintaining a seamless customer experience. • Maintain detailed and accurate records of customer interactions and follow-ups. • Actively follow up with customers to ensure their concerns are fully resolved and they are satisfied with the service. • Collaborate with team members to continuously improve processes and enhance the customer experience. • Stay updated on company products, services, and policies to provide optimal support. Qualifications • Proficiency in English with excellent written and verbal communication skills. • Strong interpersonal skills with a focus on empathy and patience when addressing customer queries. • Ability to multitask, prioritize tasks effectively, and manage time efficiently. • Basic computer literacy and familiarity with online communication platforms (email, chat, etc.). • No prior experience is required, but a positive attitude and willingness to learn are essential. • Flexible and adaptable to work in a fast-paced environment with shifting priorities. • High attention to detail to ensure accurate and thorough customer support. The Pay Range For This Role Is 19.21 - 32.29 USD per hour(Remote (Annapolis, Maryland, US))