DermExec

Compensation

Full Description

Job Overview We are seeking a highly organized and proactive Dermatology Call Center Lead to help coordinate operations and ensure exceptional patient service for our partner dermatology practices nationwide. Our Dermatology-Only call center supports medical and cosmetic dermatology offices as an extension of their front-desk teams. This is a fully remote role, and prior dermatology experience is required (front desk, medical assistant, office manager, or similar). The ideal candidate has strong leadership abilities, excellent communication skills, and a deep understanding of dermatologic terminology, services, and patient expectations. This role blends team management, operations oversight, and high-level patient support. Key Responsibilities • Help oversee the call-center team to ensure outstanding patient service and efficient scheduling • Review day-to-day operations of the Patient Communication Center, ensuring adherence to quality standards and protocols • Serve as primary liaison with clinical and administrative staff at our partner dermatology practices • Train and onboard new team members; oversee ongoing training and performance development • Analyze call-center performance metrics and implement improvements to enhance efficiency and patient experience • Handle escalated patient concerns with professionalism, empathy, and problem-solving • Maintain accurate documentation of workflows, policies, scripts, and performance reports • Collaborate with leadership on strategic initiatives to improve operations and optimize patient communication Required Skills & Qualifications • Minimum 1 year of dermatology practice experience (front desk, MA, lead, or manager-level preferred) • Leadership experience (preferred) in healthcare, call center, customer service, or practice operations • Strong understanding of dermatologic procedures, terminology, and patient care protocols • Excellent verbal and written communication skills • Strong project management and multitasking abilities in a fast-paced environment • Proven ability to coach, motivate, and support a team • Exceptional patient service skills with a focus on white-glove experience • Conflict resolution and negotiation abilities • Sales aptitude for promoting dermatology services ethically and effectively • Ability to analyze workflows, identify inefficiencies, and implement solutions Why Join Us? This is an opportunity to help lead a specialized call-center operation dedicated to elevating the patient experience across dermatology practices. You will play a key role in shaping and supporting operational excellence nationwide. Pay: $11.00 - $15.00 per hour Expected hours: 40 per week Work Location: Remote